Systematically transcribing, summarizing, and analyzing contact center calls reveals critical data. This information can be used to improve efficiency, enhance the customer journey, uncover business trends, ensure compliance, and much more. With AI and ML, there's no reason for contact centers to operate 'in the dark.' To address this need, we've combined three powerful AWS services and built a data-driven dashboard that can be tailored to deliver actionable insights specific to your industry and operations.

What if your mobile app had direct access to data about the telecommunications network it’s running on? What would you do with additional data about things like the quality of your connection, and the device that your application is running on?  I’ve been hearing about the potential power of Network APIs for a while. Since our team at WebRTC.ventures builds web and mobile applications using live video and voice, this is very relevant to our

Media over QUIC is gaining momentum, AI in video is definitely here but not quite ready for real-time, and the WebRTC community continues to be vibrant. Those are just a few of my takeaways from the excellent RTC.ON conference that I attended in Krakow, Poland last week.  In the video below, I share some sights and sounds from the conference. Keep scrolling after that, as this post will go into more detail about the conference

The 2024 IEEE RTC Conference and Expo at Illinois Tech in Chicago is just around the corner on October 8-10, 2024. As chair of the WebRTC and Real-Time Applications track, I'm happy to present a great list of speakers and topics.   Use code FFSPKR for $200 off of the full conference pass, which includes access to all keynotes, track presentations, meals, receptions, networking events, and the exhibit hall. Come early for the second annual HackRTC,

At WebRTC.ventures, our success in delivering top-tier managed services to clients is built on continuous improvement. By consistently communicating and collaborating across all of our teams—from application development to DevOps and QA—we’ve refined each part of the process, making it more efficient and effective. Let's explore how this commitment to continuous improvement across all of our service areas helps us deliver excellence in our managed services program. Development: Balancing innovation and stability  In our work

On the September 12, 2024 episode of WebRTC Live, Host Arin Sime broadcast live from the RTC.on conference in Poland, featuring short discussions with several of the speakers.  Bonus Content Our regular monthly industry chat with Tsahi Levent-Levi. Watch Episode 94! https://youtube.com/live/kyAD-v7N4GA Episode Highlights What are some of the challenges with building closed captioning in WebRTC? Creating closed captioning for WebRTC apps comes with its own set of challenges. Alfred Gonzalez, WebRTC developer at WebRTC Ventures, shares

Another WebRTC.ventures Success Story! The Sparkwise platform, originally built in 2021 using Twilio Programmable Video, delivers immersive live group training, upskilling, and leadership development through small, action-oriented online groups, powered by AI. We first helped Sparkwise validate the choice of the Amazon Chime SDK as a replacement for Twilio Video through a thorough assessment of their current platform and future plans for their business. Sparkwise came back to us again to help jumpstart the migration

Latency is a crucial factor in real-time communication applications like video conferencing, online gaming, and live streaming. Even small delays can disrupt the flow of communication or interaction, leading to frustration and a poor user experience. As more interactive and immersive technologies continue to evolve, managing latency becomes even more important to maintain the seamlessness and responsiveness users expect. Keeping latency low is key to ensuring these experiences feel natural and engaging. In this post,

Building WebRTC applications is a complex process that requires intricate knowledge and integration of various components. One approach to streamline this work is through a Communication Platform as a Service (CPaaS), which offers a suite of tools and Application Programming Interfaces (APIs) that simplifies overall development.  In this blog post, we explore the role of CPaaS in WebRTC application development, offering insights into selecting the right CPaaS provider, understanding the architecture, setting up the development

Another WebRTC.ventures story of success! Mathnasium is a franchise of after-school supplemental math programs with over 1,000 locations worldwide. When the pandemic hit, they implemented an out-of-the-box solution that was adequate as a placeholder.To stay competitive post-pandemic, Mathnasium recognized that their in-person education model must always include a remote option. They needed a custom virtual solution tailored to their unique instructional approach. Client: Mathnasium Type of Application: Online Tutoring How We Helped: We built a

Earlier this month, I had the pleasure of attending the ClueCon developer conference in Chicago once again. ClueCon remains the go-to conference for professionals looking to influence the current RTC technologies. 2024 was no exception! It was an incredible experience, made even more special as we celebrated 20 years of ClueCon's VoIP and telecom innovation. As usual, the technical talks focused mostly on VoIP. However, a major theme was the rising role of AI in

Understanding the balance between bitrate and frame rate is crucial for optimizing video quality, performance, and network usage in WebRTC applications. Both of these factors significantly impact how media is transmitted and received over the network, influencing the user experience. Let’s define these terms, their relationship, and how we can manage these elements to ensure that your video streams deliver the best possible quality without overwhelming network resources or causing performance issues. What is Bitrate?

Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute functions are all powerful components that can be combined to create dynamic conversational bots that enhance customer experience (CX).  In this blog post, we'll explore how to set

Having a robust, scalable, and reliable contact center solution is essential in today's business landscape because it ensures businesses can meet increasing customer expectations, handle fluctuating call volumes, and provide consistent, high-quality support. A flexible and constantly innovative solution allows for quick adaptation to market changes, efficient resource management, and improved customer satisfaction, which are critical for maintaining a competitive edge. Amazon Connect, in the hands of the right implementation experts, stands out as the

WHIP, WHEP, and Media Over QUIC are protocols that can significantly impact the efficiency, reliability, and quality of real-time communication and live streaming services. These protocols are not just buzzwords; they represent significant advancements in how we handle, deliver, and experience live media content.  WHIP (WebRTC-HTTP Ingestion Protocol) and WHEP (WebRTC-HTTP Egress Protocol) are primarily focused on standardizing the ingestion and egress of WebRTC streams using HTTP. Traditionally, the process of bringing WebRTC streams into

When the end of life for Twilio Programmable Video was announced last December, customers were initially given a surprisingly short timeline to migrate to a new solution. Twelve months to assess, prototype, build, load test, pilot, and transition to a new video communication platform is quite tight.  Customers protested and Twilio extended the deadline by an additional two years, with the new EOL date set for December 5, 2026. Three years is still a long

Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones we can talk about! WebRTC Post-Call Transcriptions: Integrated post-call transcriptions into a WebRTC application using Azure Speech SDK, enhancing the call review process. WebRTC App Troubleshooting: Troubleshot connectivity

Another WebRTC.ventures story of success! After performing a technical architecture assessment of their MVP, we built the production-ready native iOS social audio application, now available for download in the App Store.“Gamer Guardians is the premier voice chat app tailored for gamers and their guardians. Connect securely in real-time, strategize, and bond over shared victories while playing your favorite games. With intuitive features and seamless functionality, Gamer Guardians offers a safe and engaging platform for gamers of

Contact centers are constantly seeking ways to enhance customer experience and operational efficiency. Large Language Models (LLMs) have emerged as powerful tools capable of transforming how businesses interact with their customers. From streamlining support processes to personalizing interactions, LLMs offer a wealth of possibilities for contact centers looking to stay ahead of the curve. But do they need to develop custom AI solutions to take advantage of the benefits of LLMs? In this post, we cover

Testing real-time communication applications goes beyond ensuring basic functionality and UI responsiveness; it also involves evaluating performance under varying network conditions. Due to their portable nature, mobile applications are especially likely to be used across diverse network environments. Therefore, it is essential to ensure they perform optimally in all scenarios, guaranteeing a seamless user experience regardless of location or network stability. Network throttling is a technique that allows developers to simulate different network speeds and