Enabling real-time call intelligence like sentiment analysis, question insight, and automated summaries for contact agents and similar use cases can accelerate customer interactions and reduce “after-call” work duties by up to 15 seconds. On Wednesday, May 17 at 12:00 p.m. ET, our CEO and Founder, Arin Sime,
Sentiment analysis tools use natural language processing and machine learning techniques to identify, extract, and quantify subjective information from textual data. The ability to reveal feelings and emotions hidden behind a text or interaction has proven extremely useful in brand analysis, PR strategy, market research, business and
For our 78th episode of WebRTC Live, Arin sat down for another WebRTC.ventures Team Roundtable with our CTO, COO, and Senior WebRTC Engineer to discuss three things we’ve learned building video applications.
Remote identity verification is a great use case for WebRTC video. AI/ML services like image to text, keyword analysis, image detection and facial recognition sweeten the pot!