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UP NEXT! WebRTC Live Episode 120:

Adding Emotional Intelligence to Voice AI Agents

Voice AI agents have gotten good at understanding what people say, but the words alone don’t tell the whole story. Tone, cadence, and vocal emotion carry meaning that never shows up in a transcript, and that gap affects everything from contact center escalations to how natural an AI voice agent feels in conversation. Voice AI agents need more than typical sentiment analysis to understand that emotional context.

In this episode of WebRTC Live, we welcome Chloe Duckworth, founder of Valence AI. With a background in computational neuroscience, Chloe works at the intersection of voice, affective computing, conversational intelligence, and neurodiversity. Valence’s Pulse API classifies emotion from live speech in real time, giving both human and voice agents emotional context they can act on during a conversation. We’ll discuss how emotion detection fits into a real-time voice pipeline, what it takes to keep latency low, how emotional context can shape an AI agent’s responses, and the questions of bias, consent, and accessibility that come with building technology that listens for feelings.

Wednesday, December 9 at 12:30 pm Eastern

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