Redefining Banking Support with NLX.ai (Demo)
AI has rapidly evolved from a mere amusement to a fundamental tool that empowers online users to take care of complex activities without the need of a live agent. Conversational AI solutions offer the ability to create high-quality chat bots through which customers can schedule appointments, check order status, answer product questions, and much more -- without pressure on the call center. In a previous post, “Building a Reservation Bot with the NLX Conversational AI
November 29, 2023
Alberto Gonzalez
Comments Off on The Benefits of On-Prem Hosting for Telehealth Applications
The Benefits of On-Prem Hosting for Telehealth Applications
The healthcare landscape has been transformed, especially in the last three years. Telehealth is no longer just a temporary solution; rather a fundamental component of modern healthcare delivery. This is true for both everyday general healthcare and a growing array of specialized services such as telepathology, telecardiology, telesurgery, teleradiology, teledermatology, and of course, teletherapy and telepsychiatry. Security and Privacy Considerations Compliance with privacy and security standards is crucial in telehealth, irrespective of the speciality. In
November 22, 2023
Fahad Mahmood
Comments Off on Revolutionizing Recruitment: AI-Powered Bots for Streamlined Hiring
Revolutionizing Recruitment: AI-Powered Bots for Streamlined Hiring
Hiring is a multifaceted challenge for both employers and job seekers. Navigating the intricacies of candidate evaluation adds an unwieldy layer of complexity to the hiring process. To make the hiring process more efficient–and more pleasant–for all parties, we built an AI-powered “recruitment bot” using Amazon Lex and Open AI (ChatGPT 3.5). Today, we will review the benefits of implementing recruitment bots in the hiring process, and build and demo one powered by Amazon Lex.
Designing Communication Applications for Observability
WebRTC.ventures was founded as a custom design and development firm specializing in building live video applications. In the past, most of the time we turned the final code over to our clients to manage in production. In reality, however, we would often stick around to help support their teams in maintenance and management of the application in production. To recognize that necessity, we have been formalizing our Managed Services offerings in 2023. Many of our
November 17, 2023
Jen Oppenheimer
Comments Off on Hamza blogs on Vonage about Enhancing Video Conferencing with ChatGPT
Hamza blogs on Vonage about Enhancing Video Conferencing with ChatGPT
Hamza Nasir is a Senior WebRTC Developer on the WebRTC.ventures team currently working with Vonage on their Video API platform. He created a demo of an AI assistant named Sushi for use in video conferences, illustrating how you can create the pipeline between Vonage Video Live Captions and OpenAI. What can "Sushi", Hamza's AI Assistant, do? Take notes Answer queries Create action items Create summaries Have full length natural conversations Read the full post on the Vonage Developer blog: “Enhance
Implementing Agent Routing in Web Applications
In a previous post, Why You Need Agent Routing in your WebRTC Application, we defined superior agent routing as pairing users quickly and efficiently with the right customer support agent, one that is able to provide the assistance they need to solve their problem. It’s a game changer for improved user experience. We also mentioned how pairing agent routing with WebRTC allows you to handle this interaction from within your web or native application. No
November 10, 2023
Fahad Mahmood
Comments Off on Building a Reservation Bot with the NLX Conversational AI Platform
Building a Reservation Bot with the NLX Conversational AI Platform
With NLX.ai, you can create surprisingly complex conversational intelligence bots. The Conversations By NLX SaaS platform uses Generative AI and Large Language Models to turn customer interactions into personalized self-service experiences that can be tracked and analyzed. You can create these bots with no code and easily connect them to multiple channels in your application. In this post, we are going to show you how to create a reservation bot using NLX. We will set
November 8, 2023
Jen Oppenheimer
Comments Off on Watch WebRTC Live #85: Implementing Gold Standard Privacy and Security for Video Applications
Watch WebRTC Live #85: Implementing Gold Standard Privacy and Security for Video Applications
On November 9, 2023, Robert Strobl, CEO and Founder of Digital Samba, joined host Arin Sime on WebRTC Live to explore implementing gold standard privacy and security for video applications. From the EU’s General Data Protection Regulation (GDPR), to HIPAA in the US and PIPEDA in Canada, to state laws like the California Privacy Rights Act (CPRA), it is clear that digital data privacy is a growing concern among lawmakers. Gartner expects that 75% of the global
November 6, 2023
Hector Zelaya
Comments Off on Why You Need Agent Routing in your WebRTC Application
Why You Need Agent Routing in your WebRTC Application
At some point in time, most of us have needed some level of support from a customer service agent.*1 It’s a vital feature of almost all businesses, no matter the industry. What does this often mean? On a traditional call to a customer service phone number, a confusing array of “Press this number for x” choices (and none of them right) and endless waiting times. All just to find out after a lengthy explanation of
The Role of AI in Video and Voice Applications
At TADSummit in Paris on October 19, 2023, I had the pleasure of moderating a panel discussion on the role of AI in Video and Voice communication applications. In this blog post, I’ll summarize our discussion and conclude with a few of the key insights I drew from the panel discussion. Our TADSummit Panel (photo credit: Frédéric Luart, CTO at Apizee) If you want to see a more general overview of the conference and the
WebRTC.ventures Team Talk: October 2023
Introducing Team Talk! Our dynamic team of developers, designers, testers, DevOps experts, and project leads is continually engaged in exciting projects. Each month, we will ask them to share some of the work they feel has been most impactful. We’ve included a short list here – at least the ones that we’re allowed to discuss! "Enhanced the stability of a large eLearning platform to ensure a seamless experience for users and proctoring capabilities for teachers."
WebRTC.ventures visits TADSummit 2023 in Paris
On October 19 and 20, our CEO and Founder Arin Sime attended TADSummit 2023 in Paris. Congratulations to Alan Quayle and his team on another great TADSummit event! Below is a video update from the conference, where Arin spoke on Maintaining and Supporting WebRTC Applications (Read: MSP Series) and also moderated a panel on AI in Video Applications (Read: The Role of AI in Video and Voice Applications). The panel was broadcast as our October episode
October 23, 2023
Alberto Gonzalez
Comments Off on Should You Build Your Mobile WebRTC Application as a Progressive Web Application (PWA)?
Should You Build Your Mobile WebRTC Application as a Progressive Web Application (PWA)?
Progressive Web Applications (PWA) are a type of web application that is built to behave as a native application. They run in the browser, therefore no installation is required and they are available across multiple platforms. This combination makes PWAs both a convenient way for developers to publish their applications and for users to consume them. They are especially popular for mobile applications. At first sight, a WebRTC PWA sounds like a good idea, right?
Watch WebRTC Live #84: AI In Video Applications
On October 19, Arin Sime curated and moderated a panel on AI in Video Applications at TADSummit 2023 in France. It was broadcast live for this month’s WebRTC Live episode. AI has the potential to dramatically impact the communications tech industry and the way we interact with our customers and users. From audio transcriptions to AI assistants during a call, the possibilities seem limitless right now. The panel brought together a wide range of industry perspectives
October 16, 2023
Jen Oppenheimer
Comments Off on Watch all the 2023 RTC Conference WebRTC & Real-Time Application Track Talks
Watch all the 2023 RTC Conference WebRTC & Real-Time Application Track Talks
The annual Real Time Communications Conference at Illinois Tech was finally held in person in Chicago earlier this month. As chair of the WebRTC & Real-Time Application Track, our CTO Alberto Gonzalez curated an impressive lineup of WebRTC thought leaders. In this post, we’re including video from each of the talks. View all the recordings from the conference on the Illinois Tech playlist here. 2023 WebRTC & Real-Time Application Track Talks Keynote: From Codecs to
October 13, 2023
Justin Williams
Comments Off on Using Vonage’s OpenTok Linux SDK to Publish Custom Audio and Video
Using Vonage’s OpenTok Linux SDK to Publish Custom Audio and Video
Many CPaaS providers, like the Vonage Video API, have JavaScript libraries that allow application developers to build WebRTC video applications. These integrate with CPaaS infrastructure and leverage the WebRTC APIs in the browser. For typical applications, this behavior works well. Some applications may require more advanced functionality, such as integrating video from devices that are not easily or impossible to acquire in a browser environment. This means that such libraries may be unable to be
October 11, 2023
Tahir Golge
Comments Off on Adding Live eSign to Your WebRTC Application with Co-browsing and PDF Editing
Adding Live eSign to Your WebRTC Application with Co-browsing and PDF Editing
Last week, my colleague Hector Zelaya authored a post called, Live eSign Saves a Trip to the Bank. He spoke about how the power trio of secure WebRTC video conferencing, co-browsing, and PDF editing could make visiting a financial institution or similar office to sign documents or provide visual proof of identity in front of an attorney, bank officer, lawyer, or notary a thing of the past. Today, I’ll provide the technical details on exactly
Live eSign Saves a Trip to the Bank
From ordering food to shopping for goods and even meeting the love of our lives, the ability to conduct activities online has revolutionized lives. WebRTC is an important actor in this equation as it provides the building blocks for developing the real-time communication applications for web and mobile applications. Even in today’s digital world, however, some tasks still require visiting a physical facility. This is particularly true for financial institutions where often you must still
October 5, 2023
Margarita Serrano
Comments Off on Conversational AI Bots Bring Warmth to Technical Writing
Conversational AI Bots Bring Warmth to Technical Writing
Our team at WebRTC.ventures recently partnered with NLX.ai, an enterprise conversational AI platform that transforms customer interactions into automated, personalized self-service experiences. NLX enables individuals to resolve inquiries at their own pace, with no wait time or frustration. It is all accomplished through easy, multimodal tools powered by conversational bots. Conversational bots, chatbots, or conversational AI are designed to simulate human-like conversations with users. NLX uses natural language processing to understand and respond to user
October 2, 2023
Jen Oppenheimer
Comments Off on Daily Releases AI-powered Clinical Notes API for Telehealth
Daily Releases AI-powered Clinical Notes API for Telehealth
Large Language Models (LLMs) continue to enhance the capabilities of real-time video applications. Efficiency is at the top of the list, which brings great benefit to inherently time-consuming work that follows a telehealth visit. Our partner, Daily, has just introduced a great new API for clinical note generation. Powered by AI and HIPAA-compliant, of course. The AI-powered Clinical Notes API The new Daily API provides these abilities: Generate a transcript from a recording of any