On December 6, 2023, Arin Sime welcomed Ryan Jespersen back to the show to discuss live streaming with WebRTC and what Ryan calls “The NeverEnding Hack”. They explore the past, present, and future of the hacks that enable us to use WebRTC for live streaming. Ryan is the Director of Product Strategy at Dolby Laboratories where he works on live streaming at scale using WebRTC. He is a Technology executive with 20 years of experience
Missed our special presentation on Migrating From Twilio Video? No worries! We’ve compiled a host of resources, including the webinar video and slides, links to presentation resources, and a Twilio Migration Plan Timeline. Visit our Migrating From Twilio Video Resource page. The WebRTC space has gone through many changes over the last few years. It transformed from a niche technical skill set to the technical platform that kept the remote world communicating during the early
WebRTC.ventures attended AWS Re:Invent 2023 in Las Vegas. Their biggest cloud event of the year! Below is a video update from the conference. I expand a few key technical and use case topics relevant to our work here at WebRTC.ventures in the blog post: AWS reInvent Recap: Amazon Connect, Amazon Chime SDK, Amazon Lex, Alexa Smart Properties, and Amazon Q. Video Update from AWS Re:Invent 2023 WebRTC.ventures is a member of the Amazon Partner
Thanksgiving has passed and Christmas is just around the corner (although let's admit it, decorations have been out since October 😛). Before Santa comes to town, here's November's WebRTC.ventures Team Talk as an early present, since you've been so good. Our skilled team of software developers, designers, testers, DevOps experts, and project leads continue building great real-time communication application solutions that span multiple industries and use cases. Each month we ask them to share the
AI has rapidly evolved from a mere amusement to a fundamental tool that empowers online users to take care of complex activities without the need of a live agent. Conversational AI solutions offer the ability to create high-quality chat bots through which customers can schedule appointments, check order status, answer product questions, and much more -- without pressure on the call center. In a previous post, “Building a Reservation Bot with the NLX Conversational AI
The healthcare landscape has been transformed, especially in the last three years. Telehealth is no longer just a temporary solution; rather a fundamental component of modern healthcare delivery. This is true for both everyday general healthcare and a growing array of specialized services such as telepathology, telecardiology, telesurgery, teleradiology, teledermatology, and of course, teletherapy and telepsychiatry. Security and Privacy Considerations Compliance with privacy and security standards is crucial in telehealth, irrespective of the speciality. In
Hiring is a multifaceted challenge for both employers and job seekers. Navigating the intricacies of candidate evaluation adds an unwieldy layer of complexity to the hiring process. To make the hiring process more efficient–and more pleasant–for all parties, we built an AI-powered “recruitment bot” using Amazon Lex and Open AI (ChatGPT 3.5). Today, we will review the benefits of implementing recruitment bots in the hiring process, and build and demo one powered by Amazon Lex.
WebRTC.ventures was founded as a custom design and development firm specializing in building live video applications. In the past, most of the time we turned the final code over to our clients to manage in production. In reality, however, we would often stick around to help support their teams in maintenance and management of the application in production. To recognize that necessity, we have been formalizing our Managed Services offerings in 2023. Many of our
Hamza Nasir is a Senior WebRTC Developer on the WebRTC.ventures team currently working with Vonage on their Video API platform. He created a demo of an AI assistant named Sushi for use in video conferences, illustrating how you can create the pipeline between Vonage Video Live Captions and OpenAI. What can "Sushi", Hamza's AI Assistant, do? Take notes Answer queries Create action items Create summaries Have full length natural conversations Read the full post on the Vonage Developer blog: “Enhance
In a previous post, Why You Need Agent Routing in your WebRTC Application, we defined superior agent routing as pairing users quickly and efficiently with the right customer support agent, one that is able to provide the assistance they need to solve their problem. It’s a game changer for improved user experience. We also mentioned how pairing agent routing with WebRTC allows you to handle this interaction from within your web or native application. No
With NLX.ai, you can create surprisingly complex conversational intelligence bots. The Conversations By NLX SaaS platform uses Generative AI and Large Language Models to turn customer interactions into personalized self-service experiences that can be tracked and analyzed. You can create these bots with no code and easily connect them to multiple channels in your application. In this post, we are going to show you how to create a reservation bot using NLX. We will set
On November 9, 2023, Robert Strobl, CEO and Founder of Digital Samba, joined host Arin Sime on WebRTC Live to explore implementing gold standard privacy and security for video applications. From the EU’s General Data Protection Regulation (GDPR), to HIPAA in the US and PIPEDA in Canada, to state laws like the California Privacy Rights Act (CPRA), it is clear that digital data privacy is a growing concern among lawmakers. Gartner expects that 75% of the global
At some point in time, most of us have needed some level of support from a customer service agent.*1 It’s a vital feature of almost all businesses, no matter the industry. What does this often mean? On a traditional call to a customer service phone number, a confusing array of “Press this number for x” choices (and none of them right) and endless waiting times. All just to find out after a lengthy explanation of
At TADSummit in Paris on October 19, 2023, I had the pleasure of moderating a panel discussion on the role of AI in Video and Voice communication applications. In this blog post, I’ll summarize our discussion and conclude with a few of the key insights I drew from the panel discussion. Our TADSummit Panel (photo credit: Frédéric Luart, CTO at Apizee) If you want to see a more general overview of the conference and the
Introducing Team Talk! Our dynamic team of developers, designers, testers, DevOps experts, and project leads is continually engaged in exciting projects. Each month, we will ask them to share some of the work they feel has been most impactful. We’ve included a short list here – at least the ones that we’re allowed to discuss! "Enhanced the stability of a large eLearning platform to ensure a seamless experience for users and proctoring capabilities for teachers."
On October 19 and 20, our CEO and Founder Arin Sime attended TADSummit 2023 in Paris. Congratulations to Alan Quayle and his team on another great TADSummit event! Below is a video update from the conference, where Arin spoke on Maintaining and Supporting WebRTC Applications (Read: MSP Series) and also moderated a panel on AI in Video Applications (Read: The Role of AI in Video and Voice Applications). The panel was broadcast as our October episode
Progressive Web Applications (PWA) are a type of web application that is built to behave as a native application. They run in the browser, therefore no installation is required and they are available across multiple platforms. This combination makes PWAs both a convenient way for developers to publish their applications and for users to consume them. They are especially popular for mobile applications. At first sight, a WebRTC PWA sounds like a good idea, right?
On October 19, Arin Sime curated and moderated a panel on AI in Video Applications at TADSummit 2023 in France. It was broadcast live for this month’s WebRTC Live episode. AI has the potential to dramatically impact the communications tech industry and the way we interact with our customers and users. From audio transcriptions to AI assistants during a call, the possibilities seem limitless right now. The panel brought together a wide range of industry perspectives
The annual Real Time Communications Conference at Illinois Tech was finally held in person in Chicago earlier this month. As chair of the WebRTC & Real-Time Application Track, our CTO Alberto Gonzalez curated an impressive lineup of WebRTC thought leaders. In this post, we’re including video from each of the talks. View all the recordings from the conference on the Illinois Tech playlist here. 2023 WebRTC & Real-Time Application Track Talks Keynote: From Codecs to