A voice bot, also known as a voice assistant, is a type of bot that uses natural language processing (NLP) and text-to-speech (TTS) technology to interact with users via voice commands. Voice bots are designed to respond to spoken requests and provide information or perform tasks in a conversational manner. One key difference between voice bots and regular chatbots is the way they interact with users. Voice bots use speech recognition to understand spoken requests,

At WebRTC.ventures, we believe that a technically-sound WebRTC application is insufficient if it doesn't provide a positive user experience. We prioritize great experiences above all else, recognizing that even the most advanced application is a failure if it doesn't meet the user's needs. We have a talented team of UX designers to make an experience that is: Seamless and intuitive Clear and timely with regard to feedback  Optimized for differences Conquers the tricky terrain of

Enabling real-time call intelligence like sentiment analysis, question insight, and automated summaries for contact agents and similar use cases can accelerate customer interactions and reduce "after-call" work duties by up to 15 seconds. On Wednesday, May 17 at 12:00 p.m. ET, our CEO and Founder, Arin Sime, will be participating in a discussion and demo illustrating the results of AI-powered conversation intelligence from Symbl.ai and the Vonage platform - working together in a video solution built by us at WebRTC.ventures. The

Sentiment analysis tools use natural language processing and machine learning techniques to identify, extract, and quantify subjective information from textual data. The ability to reveal feelings and emotions hidden behind a text or interaction has proven extremely useful in brand analysis, PR strategy, market research, business and financial intelligence, social media monitoring, and many more use cases.  Sentiment analysis tools can be integrated into various forms of communication and are especially valuable for WebRTC live

From the previous two posts in this series, you know how CPaaS works and the overall process to implement a CPaaS in your application. Now, it’s time to see how these steps are performed - at least at the time of writing this post - in three popular providers who we partner with here at WebRTC.ventures: Amazon Chime SDK, Daily, and the Vonage Video API. Amazon Chime SDK Create an account Amazon Chime SDK is

How has the role of WebRTC in healthcare changed in recent years? It has been a few years (and a pandemic) since our team at WebRTC.ventures has been able to attend a HIMSS conference on healthcare IT. Our CEO and Founder Arin Sime headed out to the HIMSS 2023 conference in Chicago to see the latest advances.  In the video below, Arin talks about different companies that he met, and the ways that WebRTC video

What is the role of WebRTC in the broadcast industry in 2023? To find out, WebRTC.ventures CEO and founder Arin Sime attended the National Association of Broadcasting (NAB) annual conference, NABShow 2023, in Las Vegas on April 17th and 18th. For a video overview of the conference, Arin recorded this report, which we then expand on in the blog post below. While attending the NABShow, I had the chance to attend a number of talks

In this first part of this series on How to Build WebRTC Applications Using CPaaS, we explored why using a CPaaS is helpful when building live video apps. In this second post, we will explore how to use a CPaas. The specific implementation steps will vary depending on the provider (more on that in the third post!), but the overall process is very similar for all of them. The steps to implement a CPaaS are:

In a previous post, we explored whether a CPaaS was right for your WebRTC application. We talked about the things to consider when deciding whether to use a Communication-Platform-a-Service (CPaaS) provider in a WebRTC application. Building a WebRTC application is a complex process. (We can help!) A CPaaS makes it simpler through a set of Application Programming Interfaces (API) and Software Development Kits (SDK). In this first part of a series on How to Build

On April 12, 2023 Arin sat down for an in person(!) WebRTC.ventures Team Roundtable with our CTO, COO, and Senior WebRTC Engineer. Each shared a nugget of WebRTC wisdom. Alberto Gonzalez spoke about high quality video limitations in WebRTC applications, Mariana Lopez shared tips on delivering good UX, and Justin Williams explored custom video streaming using Puppeteer and HTML Canvas. Watch the full episode here, and stay tuned for future blog posts detailing each presentation. 

I attended Enterprise Connect 2023 at the end of March for the first time in a few years. I had great conversations with a number of vendors and partners of WebRTC.ventures. 2023 is certainly the year of the AI Hype Cycle. While the content at Enterprise Connect was no exception, it provided a lot of interesting insight into the role of AI in the enterprise. In particular, if there is one phrase that Enterprise Connect

From video conferencing to online gaming, real-time communication applications have become a critical component of our daily lives. We recently talked about its impact in the sports industry with the built-for-streaming Kings League. Fast on its heels, Artificial Intelligence (AI) is moving out from science fiction stories to something we also use everyday, thanks to technologies like ChatGPT and upcoming Bard.  Here at WebRTC.ventures, we’re combining WebRTC and AI to create more intelligent and personalized

In late 2022, we took First Steps in an Official Partnership with Technological University of Panama. Earlier this month, we hosted another successful event with them at the WebRTC.ventures office in Panama City to further cultivate a mutually beneficial relationship between our live video software development agency and the second largest University in Panama.  The Event Teachers, students, and members of our Panama Team during the event. We had the pleasure of welcoming a group

Here at WebRTC.ventures we always say, “the only thing harder than building a WebRTC application is testing it.” Why is this true? This post details some of the many challenges that a QA tester faces on a daily basis when testing WebRTC applications. And, in response, the best practices our QA team has developed for testing live video applications. Be a Driver and a Pilot QA testers need to read and comprehend complicated business requirements,

A few weeks ago, I spoke about Going Beyond Video Chat for FinTech. I shared some of the  advantages of building a custom WebRTC meeting solution for large financial services firms with hundreds of agents and integrated data systems. Today, I’d like to talk about another reason why banks and other companies that handle high value data would benefit from WebRTC video: Remote Identity Verification. I've been working with banks a lot lately. I own

On March 15, 2023 Arin welcomed Vonage Developer Advocate, Diana Pham to talk about and demo low code for customer engagement with Vonage AI Studio. Diana shared that low-code and no-code platforms allow users to build and deploy applications with minimal coding or programming knowledge. These platforms often provide a drag-and-drop interface that allows users to create applications by selecting pre-built components or widgets and assembling them into workflows. Components typically include pre-configured integrations, data

ClueCon is an annual technology conference hosted by the team behind the FreeSWITCH open source project. Its primary focus is to gather various open source projects to discuss VoIP, open source software and hardware, telecommunications, WebRTC, and IoT.  ClueCon Weekly is a podcast and interview series on YouTube where SignalWire’s Luca Pradovera interviews more industry experts such as those who speak at ClueCon. In consecutive weeks in February 2023, Luca welcomed our CEO and Founder,

WebRTC.ventures is proud to announce that we are now a System Integration Partner for the Amazon Chime SDK and offer our services in the Amazon Marketplace. The Amazon Chime SDK and Amazon Chime Voice Connector allow you to build intelligent communication workloads which are based on the WebRTC standard for video and run on top of the world class AWS global network.  We are proud to take our experience building live video applications since 2015

When you think about use cases for WebRTC and real-time communication technologies, the first things that usually come to mind are video conferencing and chat. These are indeed great examples of what you can do (and we can help you build), but there are many other use cases and industries that can benefit from these technologies.  A great example is sports. The Kings League is a new soccer tournament that combines the excitement of soccer

I was reminded recently of the benefits of remote meetings for financial services when I met with my financial advisor. For smaller boutique financial services firms, using a standard meeting tool is fine. But for larger firms with hundreds of agents and integrated data systems, there is a significant advantage to building a custom secure meeting solution. With WebRTC, of course! Six reasons financial services companies need a custom (and secure!) remote meeting solution  Complete control