As language learning models, such as Symbl.ai’s Nebula LLM, continue to evolve, there is greater potential to revolutionize real-time interactions.  On the February 21, 2024 episode of WebRTC Live, Arin welcomed Dan Nordale of Symbl.ai.  Symbl uses advanced LLM technology to help businesses analyze large-scale multi-party conversations and ultimately make better-informed decisions. In the episode, they dive into four ways this type of Generative AI is elevating live communication: AI Agents and AI Agent Assist

In my last post, Building an AI Travel Agent with Symbl.ai’s Nebula LLM and Amazon Connect, I spoke about how the integration of Generative AI tools are transforming the landscape of call centers, virtual meetings, and many other businesses. I guided you through building an AI Travel Agent leveraging Symbl.ai and AWS that can proactively make personalized recommendations based on a caller’s spoken input and even go as far as to detail flight and accommodation

WebRTC has come a long way. It was introduced by Google in 2011 and it had its first cross-browser implementation in 2013. Our team started specializing in it in 2015. Still, it wasn't even until 2021 that WebRTC 1.0 was published, making it officially a standard! On the technical side, WebRTC started as a solution for one-to-one communication, but innovators quickly found ways to expand it to support multiparty communication. This opened a world of

What’s behind the success of an AI-powered WebRTC application, or any product for that matter? To showcase the power of AI and WebRTC as well as the steps behind creating a great product, we put together an all-star internal team to create a proof of concept for an on-the-go, real-time language translation application.  Polybot.ai combines the power of Generative AI and Large Language Models with the real-time communication and media stream manipulation capabilities of WebRTC.

In a previous post on the WebRTC.ventures blog, our WebRTC Developer Advocate Hector Zelaya wrote about "Integrating Live Streaming Experiences Using Amazon IVS". Amazon Interactive Video Service (Amazon IVS) provides a managed platform on which to build engaging live streams and interactive video experiences without having to worry about the underlying infrastructure. Yesterday, a follow-up post was added to the Amazon Web Services blog, which Hector co-authored with Amazon IVS Senior Partner Engineer, Tony Vu, and

Meet with our CTO to discuss your Twilio migration A host of companies that utilize real-time video in their business model or business communications will be facing a similar question this year: what alternatives do I have for replacing Twilio Video before it reaches its end of life? It is a good question and one that should be carefully researched. A major migration like this is not a small task and there are many details

Generative AI is a powerful tool for call centers. It can be integrated as a standalone AI Sales Agent or as a co-pilot providing Agent Assist to a human sales rep, among other uses. Generative AI is particularly well-suited for industries like travel because it can pull from public information about destinations, climates, and the like in order to provide highly personalized advice for would-be travelers.  In this post, we'll guide you through building an

After a month of holidays, our team is back at what they do best: building high quality software, primarily around real-time communication (but not always!) We asked them to share the tasks they worked on this month that they feel have been the most impactful.  As a result, here's January 2024’s Team Talk, where we take a look at some of the awesome things our wonderful team of software developers, designers, testers, DevOps experts, and

Meet with our CTO to discuss your Twilio migration Many companies are considering how to gracefully transition from Twilio Video and where to go before it sunsets in December 2024. Earlier this month, I hosted a webinar on this subject with special guests from our expert WebRTC.ventures team. You can find the webinar video and slides, links to presentation resources, and a migration plan timeline on our Migrating From Twilio Video Resource page.  There are

Meet with our CTO to discuss your Twilio migration Many companies are considering how to gracefully transition from Twilio Video and where to go before it sunsets in December 2024. Earlier this month, I hosted a webinar on this subject with special guests from our expert WebRTC.ventures team. You can find the webinar video and slides, links to presentation resources, and a migration plan timeline on our Migrating From Twilio Video Resource page.  There are

Meet with our CTO to discuss your Twilio migration Many companies are considering how to gracefully transition from Twilio Video and where to go before it sunsets in December 2024. Earlier this month, I hosted a webinar on this subject with special guests from our expert WebRTC.ventures team. You can find the webinar video and slides, links to presentation resources, and a migration plan timeline on our Migrating From Twilio Video Resource page.  There are

WebRTC.ventures is excited to announce our official status as a trusted Symbl.ai Product Partner. Building on a series of successful collaborations, we look forward to continuing to work with the Symbl team to develop real-time video, audio, and data communication solutions driven by Symbl.ai's powerful generative AI for comprehensive conversation insights. View our partner page on the Symbl.ai site View Symbl.ai’s partner page on the WebRTC.ventures site Transform multi-party video and audio conversations into knowledge

On January 10, 2024, Arin Sime welcomed a panel of experts each with a unique perspective on meeting the challenge of accessibility in communication applications. While web applications have consistently prioritized accessibility, conversations around accessibility in video applications often start and end with captions for the hearing impaired. With the emergence of AI services capable of real-time audio and video processing, we have the potential to enhance accessibility in communication applications significantly. Connecting blind and

Amazon Interactive Video Service (Amazon IVS) provides a managed platform on which to build engaging live streams and interactive video experiences without having to worry about the underlying infrastructure. One can imagine all of the many use cases for Amazon IVS, from gaming to live events. When we took it for a spin, we focused on creating a dynamic and engaging online shopping experience with the addition of live streaming. We took this a step

Missed this special presentation? No worries! We've compiled a host of resources, including the webinar video and slides, links to presentation resources, and a Twilio Migration Plan Timeline. Visit our Migrating From Twilio Video Resource page. On Friday, January 12, 2024 at 12:00 p.m. EST, WebRTC.ventures will host a special presentation to aid businesses relying on Twilio for their video communications. The webinar will guide them in exploring alternative solutions to implement well before Twilio Programmable

In today's dynamic tech landscape, it's important to ensure your application performs seamlessly under various network conditions. This is even more crucial for live video applications, where the quality and reliability of a computer network impacts the communication experience significantly. A technique known as "network throttling" provides insights into the loading time of a webpage on a specific mobile device under particular network conditions. Moreover, it empowers QA professionals, such as my colleagues and I

In this multi-stage project, we performed an assessment to choose the optimal tech stack for this start-up, then built a remote video translation call center / telehealth platform with agent routing powered by the Vonage Communication APIs that also integrated with telephony. Finally, we created a mobile companion app.  Type of Application: Video Conferencing, Call Center Agent Routing, Telehealth, Telephony Client: Universal Language Service Partner: Vonage Features: High-quality, low-latency video and audio conferencing for up

It’s the time of the season where we take stock of the year behind us and set our sites on the one ahead. In the business world, we must separate the frenzied fads from here-to-stay essentials that are worth investing in with smaller 2024 budgets. This is true in industries from fashion to food, and of course, tech. AI was certainly the tech topic of the year in 2023, and that’s not going to change

In the first post in our series on application design factors that facilitate post-production support for WebRTC and other kinds of communication apps, we spoke about Designing for Observability. Today, we will talk about Designing for Resilience.  Refer to the post linked above for more on how communication applications are inherently more complex than regular web applications. And if you don’t have a Managed Service Provider (MSP) for your application, be sure to read another

AWS re:Invent is always one of the biggest tech conferences of the year. The 2023 edition was no exception. It’s the sort of conference where if you don’t plan the sessions you want to attend in advance and reserve seats, you’ll probably miss out. Many sessions are already full 30 minutes before the start. Combine that with conference locations spread across four major Las Vegas resorts! I was there for the week going to sessions