The WebRTC industry continues to evolve at a rapid pace.  On the March 13, 2024 episode of WebRTC Live, Arin welcomed Tsahi Levent-Levi, leading authority in the WebRTC community, for a deep dive into the technologies, opportunities, challenges, and key players shaping the 2024 WebRTC landscape. Tsahi regularly talks about real-time communications, WebRTC, and CPaaS on bloggeek.me. His commitment to knowledge sharing extends to WebRTC Weekly, WebRTC Insights, and webrtccourse.com, where he simplifies and teaches WebRTC. This episode began

Large Language Models (LLMs) are a hot Generative AI topic and everyone wants them in their WebRTC application! Use cases range from real-time in-call assistance to contact center agents, passing through post-call analysis, and even powering voice bots that are capable of answering calls without any human intervention. The newest WebRTC Tips by WebRTC.ventures video walks us through the technical components of how to integrate an LLM into a WebRTC application integration using Nebula, a

In the previous posts of our Polybot.ai translator bot (“Polly”) series, we looked at AI + WebRTC product development, brand creation and UI, and also how to successfully build prompts for interacting with the Large Language Model (LLM).  In this final post, we will take a look at the technical steps for integrating all of Polly's pieces together using Web Speech API and one of OpenAI's ChatGPT underlying models: GPT-3, in order to add voicebot

Call for Speakers for the WebRTC & Real-Time Applications Track! The 2024 RTC Conference and Expo at the Illinois Institute of Technology (IIT) will be held October 8th - 10th, on the Illinois Institute of Technology's Mies Campus in Chicago. As the conference celebrates its 20th anniversary, they will bring together thought leaders from across industry and academia to shape the future of real-time communications. The conference is co-hosted by the IEEE Chicago Section & Real Time

Prompt engineering involves organizing text so that a Generative AI Large Language Model (LLM) can interpret input and generate an expected or desired output.  Imagine a friend is making you a sandwich and you want them to prepare it just the way you like it. You say, "Hey, could you throw in some extra cheese and skip the tomatoes?” That's a lot like how prompt engineering works. You are telling a LLM that feeds a

Here's February 2024’s Team Talk, where we ask our dynamic team of WebRTC developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones we can talk about! Assessed the best CPaaS to use to replace Twilio Video SDK based on pricing, ease of use, and a use case which

Voicebots offer efficient resolution of common customer inquiries, making them an indispensable component of today's customer service flows. In previous posts, we have seen how you enhance the capabilities of voicebots using the power of LLMs and also integrate such capabilities in a web interface using WebRTC, allowing you to empower your customer service agents with AI-powered real-time in-call and post-call assistance.  In order to optimize the performance of bot flows, it’s important to have

Creating a brand that stands out is often as crucial as the innovation itself. At WebRTC.ventures, we recently embarked on an exciting journey to develop a unique brand identity for our latest creation, Polybot.AI. “Polly” seamlessly integrates WebRTC technologies with AI, offering real-time, on the go translation through audio and speech recognition. Simply open up your browser, speak to the screen and have a GenAI-powered real-time translator speak to the representative on your behalf.  We

I was working from the WebRTC.ventures Testing & QA headquarters in Panama City, Panama during the Super Bowl this year. I went to a sports bar filled with Panamanians watching the Chiefs win a close game over the 49ers. In the US, the Super Bowl has a media dynamic different from other sporting events because the commercials (and the halftime show!) get as much or even more hype than the game itself.  Watching from Panama,

As language learning models, such as Symbl.ai’s Nebula LLM, continue to evolve, there is greater potential to revolutionize real-time interactions.  On the February 21, 2024 episode of WebRTC Live, Arin welcomed Dan Nordale of Symbl.ai.  Symbl uses advanced LLM technology to help businesses analyze large-scale multi-party conversations and ultimately make better-informed decisions. In the episode, they dive into four ways this type of Generative AI is elevating live communication: AI Agents and AI Agent Assist

In my last post, Building an AI Travel Agent with Symbl.ai’s Nebula LLM and Amazon Connect, I spoke about how the integration of Generative AI tools are transforming the landscape of call centers, virtual meetings, and many other businesses. I guided you through building an AI Travel Agent leveraging Symbl.ai and AWS that can proactively make personalized recommendations based on a caller’s spoken input and even go as far as to detail flight and accommodation

WebRTC has come a long way. It was introduced by Google in 2011 and it had its first cross-browser implementation in 2013. Our team started specializing in it in 2015. Still, it wasn't even until 2021 that WebRTC 1.0 was published, making it officially a standard! On the technical side, WebRTC started as a solution for one-to-one communication, but innovators quickly found ways to expand it to support multiparty communication. This opened a world of

What’s behind the success of an AI-powered WebRTC application, or any product for that matter? To showcase the power of AI and WebRTC as well as the steps behind creating a great product, we put together an all-star internal team to create a proof of concept for an on-the-go, real-time language translation application.  Polybot.ai combines the power of Generative AI and Large Language Models with the real-time communication and media stream manipulation capabilities of WebRTC.

In a previous post on the WebRTC.ventures blog, our WebRTC Developer Advocate Hector Zelaya wrote about "Integrating Live Streaming Experiences Using Amazon IVS". Amazon Interactive Video Service (Amazon IVS) provides a managed platform on which to build engaging live streams and interactive video experiences without having to worry about the underlying infrastructure. Yesterday, a follow-up post was added to the Amazon Web Services blog, which Hector co-authored with Amazon IVS Senior Partner Engineer, Tony Vu, and

Meet with our CTO to discuss your Twilio migration A host of companies that utilize real-time video in their business model or business communications will be facing a similar question this year: what alternatives do I have for replacing Twilio Video before it reaches its end of life? It is a good question and one that should be carefully researched. A major migration like this is not a small task and there are many details

Generative AI is a powerful tool for call centers. It can be integrated as a standalone AI Sales Agent or as a co-pilot providing Agent Assist to a human sales rep, among other uses. Generative AI is particularly well-suited for industries like travel because it can pull from public information about destinations, climates, and the like in order to provide highly personalized advice for would-be travelers.  In this post, we'll guide you through building an

After a month of holidays, our team is back at what they do best: building high quality software, primarily around real-time communication (but not always!) We asked them to share the tasks they worked on this month that they feel have been the most impactful.  As a result, here's January 2024’s Team Talk, where we take a look at some of the awesome things our wonderful team of software developers, designers, testers, DevOps experts, and

Meet with our CTO to discuss your Twilio migration Many companies are considering how to gracefully transition from Twilio Video and where to go before it sunsets in December 2024. Earlier this month, I hosted a webinar on this subject with special guests from our expert WebRTC.ventures team. You can find the webinar video and slides, links to presentation resources, and a migration plan timeline on our Migrating From Twilio Video Resource page.  There are

Meet with our CTO to discuss your Twilio migration Many companies are considering how to gracefully transition from Twilio Video and where to go before it sunsets in December 2024. Earlier this month, I hosted a webinar on this subject with special guests from our expert WebRTC.ventures team. You can find the webinar video and slides, links to presentation resources, and a migration plan timeline on our Migrating From Twilio Video Resource page.  There are

Meet with our CTO to discuss your Twilio migration Many companies are considering how to gracefully transition from Twilio Video and where to go before it sunsets in December 2024. Earlier this month, I hosted a webinar on this subject with special guests from our expert WebRTC.ventures team. You can find the webinar video and slides, links to presentation resources, and a migration plan timeline on our Migrating From Twilio Video Resource page.  There are