Transform multi-party video and audio conversations into knowledge and actionable insights.

At WebRTC.ventures, we’re helping our clients go beyond simple video, audio, and chat applications. We’re helping them to build intelligent communications applications that can not only facilitate conversations, but also process them to generate intelligence for customer service, sales and business opportunities, coaching and performance, product and service improvement, risk analysis, and much more.

We can integrate Symbl.ai’s Conversational Intelligence Solutions into your existing application or build one for you from scratch or using a CPaaS platform such as from our partners Vonage or the Amazon Chime SDK.

Symbl.ai Conversational Intelligence Solutions

Increase contact center agent productivity and improve the customer experience with real-time assist apps, call progress analysis and tracking, sentiment analysis, automated summaries and key topics.
Supercharge salespeople and better understand buyers with real-time context and insights during virtual sales meetings, including topic detection, objection handling, decision maker engagement and next steps.
Empower HR leaders and improve employee engagement with intelligence for recruiting and retaining employees, including real-time interview coaching, performance review summaries and actions, and automated compliance
Elevate corporate communications and increase employee productivity with AI-powered call progress analysis, call tracking, topic analysis and automated summaries.

The Symbl.ai Platform

Call Score: Obtain numerical assessment and concise feedback on a conversation to evaluate conversation quality and participant performance at scale.
Summaries, Questions, & Action Items: Extract clear and concise summaries of conversations immediately after the call across any channel with ‘Summary’.

Understanding APIs

Transcription: Intelligent real-time and asynchronous transcription for video and audio
Sentiment Analysis: Analyze and measure a speaker’s expressed feeling or enthusiasm about a specific topic using Sentiment API
Entities: Identify and extract critical data from your conversations
Trackers: Easily detect and classify keywords, phrases, intents, entities and more with a few simple API calls.
Redaction: Ensure confidentiality by identifying and concealing sensitive information from transcripts.

Nebula LLM

Symbl’s proprietary large language model (LLM) is trained to perform generative tasks on human conversations. Nebula excels at modeling the nuanced details of a conversation and performing tasks on the conversation.

Nebula offers an on-prem option for incorporating real-time conversation analysis for situations where control of all aspects of your implementation is important. Businesses with tight data security need can manage sensitive information within its own infrastructure, ensuring data protection control towards safeguarding against unintended data access, data leaks or data breaches.

Why use Symbl.ai?

Generate concise meeting notes for internal and external meetings and customize to your meeting type of business outcomes you are driving.
Generate quality scores for multi-party calls that go beyond mere numbers on the criteria of your choice and are contextual to the conversation stage and business process.
Empower your agents with personalized, real-time intelligence during conversations using the power of assisted AI.
Identify real-time questions and detect answers specific to the journey of the conversations and the information shared.
Fast-track intelligence discovery across unstructured conversations in natural language or with pre-set meta data search.
Decode intents in real time, multi-party, and unstructured conversations that are contextual to each step of the customer journey.
Enforce compliance seamlessly into your cloud by real-time alerts, monitoring and masking of PII, PHI, and PCI data across all conversation data.

WebRTC.ventures Services

Whether you need a complete team that can build your custom video application, or access to experts to augment your internal team, we have you covered! Contact us today for a quote and we’ll help you make your communications app a success!

Assess

Our team of experts can review existing solutions and make recommendations for architectural improvements, scaling concerns, or to solve specific issues.

Build

We can provide complete design and development teams who will build your entire web or mobile application and make your vision a reality!

Integration

Our team can work with your staff to integrate video solutions into your existing application seamlessly, and deliver extra value to your users.

Test

We offer exploratory testing and automated testing based on our live video expertise which can ensure the quality of your application on an ad-hoc basis or side by side with ongoing development.

Manage

Our DevOps experts will ensure that your application is ready to deploy at scale, and we can provide managed services contracts around applications we build which will provide ongoing maintenance and support.