We’re happy to announce that WebRTC.ventures has acquired Peermetrics, the innovative real-time communication analytics platform that has been helping developers monitor and optimize their WebRTC applications since 2021. This strategic acquisition represents WebRTC.ventures’ commitment to supporting open source WebRTC projects while also providing the most comprehensive real-time solutions to our clients. “WebRTC.ventures shares our vision of making WebRTC development more accessible and reliable. Their expertise and resources will allow Peermetrics to reach new heights and

The era of clunky, keypad-driven legacy IVR customer service systems that have long frustrated users is finally over. The future of Interactive Voice Response is truly conversational, and it's ready for prime time. That’s why Deepgram’s State of Voice AI 2025 report says 84% of business leaders are increasing their Voice AI budgets this year. Our expert team at WebRTC.ventures built a Smart IVR Agent that serves as a blueprint for this future: a voice-first

Ensuring optimal Voice AI agent performance is a critical challenge for businesses deploying conversational AI. Poor voice bot interactions can lead to customer frustration, increased support costs, and lost revenue opportunities. From refining bot behavior to perfecting speech recognition and ensuring relevant responses, the journey to continuous improvement of conversational AI demands rigorous testing and keen observability. What if you could automate this crucial testing phase, reducing development costs and preventing voice AI failures from

Since Zoom adopted WebRTC, we've been closely monitoring their developer platform evolution. Zoom's WebRTC-powered Video SDK is a powerful addition to the CPaaS landscape, offering rapid integration, robust performance, and a wide array of features for custom video solutions. At their 2025 Developer Summit, Zoom unveiled significant platform upgrades focused on real-time AI, multimodal streaming, and enhanced customer experience capabilities. Here’s a few from the sessions I was able to attend: RTMS: Real-Time Media Streams

WebRTC.ventures is proud to announce that AVA Intellect, the Live AI Agent platform we've been helping build over the past year, has been acquired by Wowza, a global leader in video streaming infrastructure and technology solutions.  AVA is an AI-native startup specializing in intelligent and embedded agent technology for video platforms. Wowza will be integrating AVA Intellect's agent framework into their platform to deliver video insights and real-time configuration support that adapts to customer needs.

One of the biggest challenges in building real-time AI voice agents is the delay between when a user finishes speaking and when the system responds, known as latency. Even small delays in a Voice AI application can disrupt the natural flow of conversation and harm your user experience. To consistently achieve the kind of sub-second responsiveness necessary for human-like conversational flow without sacrificing answer quality, the webrtc-agent-livekit project takes a holistic approach. It combines the

Adding Voice AI to WebRTC applications presents unique technical challenges and user experience considerations. How do you architect systems that handle real-time audio processing, maintain conversational context, and deliver natural, responsive interactions? And how do you design interfaces that adapt to the dynamic nature of AI-powered communication? In this episode, two members of the WebRTC.ventures team share insights from real-world projects integrating AI agents into live video environments, and designing interfaces for them. Hector Zelaya (WebRTC

WebRTC applications can run into problems on Kubernetes because of the many layers of NAT, which often block UDP and RTP media traffic. STUNner is a WebRTC media gateway built to fix these issues by acting as a reliable STUN and TURN server in Kubernetes environments. In this blog post, we’ll show you how to set up STUNner as a standalone STUN/TURN server on Amazon EKS (Elastic Kubernetes Service), with support for both UDP and

At WebRTC.ventures, we're not just building smart real-time communication applications, we're building them smartly. Instead of asking "How can we use AI?" we started with a better question: “What’s wasting our developers’ time and are there new tools to avoid that?”  The answer led us to integrate AI thoughtfully in our development workflow, but not in the way you might expect. This isn't about replacing developers or chasing the latest AI trends. It’s about people:

Imagine a customer support voicebot that speaks in your founder’s voice, a virtual coach that sounds like you, or an interactive character in a game that talks with a familiar tone. Personalized AI voice assistants built with realistic AI voice generators are transforming how we build more human-centered AI experiences for business, creative, or accessibility-focused applications. In this post, we’ll walk you through how to build a real-time AI voicebot that uses your own cloned

Hector Zelaya, our WebRTC Developer Advocate at WebRTC.ventures, will be a featured speaker once again at the 2025 AWS Community Day México—one of the premier cloud technology events in Latin America. If you’re attending, be sure to look him up! Last year at Community Day, Hector spoke on how generative AI is reshaping contact center customer service, highlighting smarter self-service and personalized experiences powered by AI. He continues to share expertise on automating AI agent

Salesforce users seeking advanced CRM automation solutions now have access to Conectara's intelligent integration platform. This powerful Salesforce integration combines AI-driven communication tools with Amazon Connect's cloud contact center capabilities, delivering automated customer outreach and seamless data management for businesses of all sizes. Why Salesforce Integration with AI Automation Matters Modern businesses struggle with common CRM challenges that impact productivity and customer relationships. Outdated contact information leads to failed outreach campaigns, while manual data entry

Twilio has announced that ConversationRelay, its tool for integrating Voice AI into applications, is now generally available. Originally introduced in beta at SIGNAL London in late 2024, ConversationRelay is designed to make it dramatically easier for organizations to integrate natural, human-like voice capabilities into their GenAI stacks—without the headaches of fragmented infrastructure or multiple vendors. This general availability release brings enterprise-grade Voice AI and Conversational AI capabilities to production environments using Twilio. With HIPAA compliance,

WebRTC gave us real-time media for the Web — but it came with complexity, workarounds and tight coupling. In this episode, we explore Media over QUIC (MOQ), a protocol designed to deliver real-time media more simply, more flexibly and without the legacy overhead. We’ll dive into how MOQ works, how it compares to WebRTC under the hood and why it might be the future of streaming — especially for developers building collaborative, low-latency or async

While most people know Zoom as a video conferencing app, the Zoom Video SDK opens up the powerful infrastructure behind it to developers who want to embed custom video experiences directly into their own web applications. Behind the scenes, Video SDK v2 now leverages WebRTC, the industry-standard protocol for real-time communication in the browser, ensuring lower latency and broad cross-platform compatibility. If you're looking to create a live video experience—such as internal collaboration tools, telehealth

Zoom's WebRTC-powered Video SDK for web is a valuable tool for businesses and developers looking to deliver modern, browser-based real-time communication experiences. By combining the accessibility of WebRTC with Zoom's enterprise-grade infrastructure, the SDK enables rapid integration, robust performance, and a wide array of features for custom video solutions. For organizations already using Zoom, it offers the added advantage of leveraging existing adoption to seamlessly integrate familiar video capabilities into custom workflows. In this post,

Debugging video issues in WebRTC applications can be a challenging task. With numerous moving parts under the hood, pinpointing the exact cause of problems can feel like searching for a needle in a haystack. One of the most effective strategies is to reproduce the issue consistently in a controlled environment. In this post, we explore a powerful technique first featured on the WebrtcH4cKS blog: isolating and reproducing video issues using the video_replay tool. By capturing

In a previous post, Building an Interactive Emoji Expression Game with LiveKit Video Conferencing, we set the basis on how to create a fun and engaging web-based game using LiveKit that we call FaceOff. Today, we’re adding the game logic by integrating facial detection technology into it.  By leveraging FaceAPI, a lightweight AI-powered facial expression analysis library, we’ll detect emotions in real-time from video streams and match them to corresponding emojis—adding an exciting layer of

Traditional static web interfaces—while reliable for decades—are increasingly inadequate for the dynamic, adaptive nature of AI-powered applications. In a previous post, Rethinking UX: Emerging Interfaces for the AI Age, we explored key principles that define modern AI interface design, including: Visual Feedback Latency Management Adaptability Trust Through Transparency Voice and Multimodal Interfaces Keyboard Shortcuts Balancing Quality and Speed Human-in-the-Loop Design In this case study, we’ll show how these principles came to life in the redesign

Quality is always a priority in WebRTC communications, and becomes even more critical in media applications that demand high-fidelity audio and video recording. On April 23, 2025, we welcomed Michalis Daniilakis, Co-founder and CTO of Chord.fm, a browser-based podcasting platform that leverages WebRTC to deliver studio-quality production. Achieving that level of performance came with valuable technical lessons. Michalis walked us through the architectural decisions that shaped their application. We dove into key topics like local and