I recently attended the AWS Summit New York. I had a very busy few days of meetings with clients, partners, and prospects. The Summit itself was also extremely interesting, with the big topic for me being around Generative AI in the Contact Center.  In this blog post, I’ll talk a bit more about the concepts behind Generative AI for the Contact Center, and how it relates to our integration work at WebRTC.ventures. To start, you

The launch of ChatGPT in November 2022 certainly brought conversational AI to the limelight and attention by the masses. It is no surprise, though, that communication tech companies like Vonage were already well ahead of the game developing conversational AI platforms to handle complex interactions between businesses and customers.  The Vonage AI Studio Platform offers a set of software solutions that give businesses new ways to interact with their customers through voice and text, and

A common issue we solve for clients here at WebRTC.ventures is how to get better quality video in WebRTC applications. A common and understandable question: If we can get 2K, 4K and above on YouTube videos, why can't we easily get the same in a WebRTC application? Let’s take a look at three factors that may limit the quality of your video application: Encoding/Decoding, Network Stability, and Limited or Variable Bandwidth, and how to solve

AI and machine learning can bring numerous advantages to your WebRTC application, enhancing its capabilities and user experience. Here are some ways AI can benefit your WebRTC application. Speech Recognition AI-powered speech recognition can be integrated into your WebRTC application, enabling real-time transcription of audio streams during video or voice calls. This feature can be particularly useful for creating accessible applications, generating subtitles, or improving communication for users with hearing impairments. Natural Language Processing (NLP)

On July 12, 2023, Arin Sime welcomed Paula Osés who is an AI engineer at Noumena to WebRTC Live, to explore how the data derived from computer vision is a game changer for industries ranging from telehealth to transportation. Also, how you can integrate computer vision algorithms with edge processing and WebRTC to enhance your video streaming capabilities. Paula specializes in developing cutting-edge deep learning and computer vision algorithms. Her work at Noumena involves developing

Real-time applications are everywhere and in many shapes: from typical messaging apps and video conferencing, to live streaming and even online gaming and trading platforms. Use cases span through multiple industries: Education, Healthcare and Customer Service, just to name a few.  WebRTC allows building these web-based and mobile real-time applications. However, as we have mentioned before, building such applications is not an easy task. Communication-Platform-as-a-Service (CPaaS) providers make it easier by allowing development teams to

WebRTC may be everywhere these days, but it’s (still) hard to build with it. Many try to rely on code snippets from Stack Overflow without understanding the underlying theory and flows of WebRTC. This can be a risky endeavor.  This “Hit and Miss” approach, often taken by developers, can lead to suboptimal results. It is essential for developers to grasp the basics of WebRTC before integrating the library directly into their projects. In this post,

Our CTO, Alberto Gonzalez, will be a speaker at ClueCon 2023, an annual technology conference hosted by the team behind the FreeSWITCH open source project. This year's ClueCon Conference will be held August 14-17, 2023 at the Drake Hotel along the Magnificent Mile in downtown Chicago. ClueCon's primary focus is to gather various open source projects related to voice over IP, open source software and hardware, telecommunications, WebRTC, and IoT -- think FreeSWITCH, Kamailio, Asterisk,

This year, WebRTC.ventures had the pleasure to both sponsor and attend CommCon 2023. The CommCon conference is a premier open source media conference where you can learn about the latest in WebRTC and Open Media, network with industry experts, and enjoy four immersive days of community and connections in the north of England. We couldn’t miss out on #CommCon2023! Due to personal reasons, I couldn’t be there the first day. Luckily the talks were recorded,

A lot can get in the way of network connectivity – be it human error, device failure, or environmental events – especially on mobile. A reliable connection is crucial for the successful transmission of video, audio, and data in a WebRTC application. So, when connectivity is compromised, you need to sniff out trouble quickly and reestablish the connection seamlessly. In this post, we will take a look at how to implement a reconnection mechanism for

Voice transcription refers to the process of converting spoken words into written text. Transcription solutions are in high demand in today's world, where real-time audio and video have become a primary form of communication. It plays a crucial role in making these communications more inclusive, accessible, and efficient. Transcription services have undergone a significant transformation with the integration of Artificial Intelligence (AI) capabilities. In this blog post, we will explore four reasons why upgrading your

On June 21, 2023, Arin Sime welcomed Saúl Ibarra Corretgé, Principal Software Engineer at 8×8, open source and RTC pundit, and self-appointed Chief Jitsi Evangelist to the show. Saúl joined live from CommCon 2023! 2023 marks two milestones for the comprehensive open source meeting platform we now know as Jitsi. It was born twenty years ago when French University student Emil Ivov created SIP Communicator. It became WebRTC-compatible ten years ago. Another step in its

In a previous post, Delivering Great Experiences in WebRTC Applications, I shared our commitment to making the interactions in WebRTC applications as seamless as possible, allowing users to achieve their tasks without distraction. However, there’s more on the line with a healthcare application, so an outstanding user experience design (UX) is critical for telehealth. Let’s take a look at the pivotal role WebRTC plays in telemedicine and teletherapy services, as well as the challenges, opportunities

How should WebRTC video be used in the public sector? Since government is ultimately a reflection of society, the use cases are similar to many others we have built at WebRTC.ventures for our private sector clients. For example, we have integrated video into the contact center for sign language interpretation for both private and public sector clients. We have also built telehealth solutions for both the private and public sector, as well as group chat

Are you having poor video quality issues in your live video application? User interface complaints? Calls dropping? Ready to scale but concerned about latency? Maybe you’ve already built a prototype and you’re trying to select the best architecture to base your long-term solution upon? Or, you are thinking about switching CPaaS providers. Don’t reinvent the wheel. Tap into our experts with a WebRTC.ventures assessment. We’ve undoubtedly seen–and solved–your challenges before. Our team of WebRTC experts

Effective project management and streamlined development processes are crucial for companies experiencing growth, especially when it comes to expanding technical teams. As organizations scale and the demand for innovative solutions intensifies, it is essential to ensure clear priorities and refined requirements to keep teams happy and productive and clients satisfied. This is where agile methodology steps in as a guiding force. WebRTC.ventures is a subsidiary of AgilityFeat, experts in staffing nearshore teams of highly specialized

On May 24, 2023, Arin Sime welcomed Amazon Chime SDK (AWS) Head of Developer Advocacy, Court Schuett to WebRTC Live. Court gave us an in depth look at how to use WebRTC with the Amazon Chime SDK to create a Click to Call application that will bridge WebRTC to SIP. Court began by giving some introduction on the topics he will be discussing, beginning with a description of the two main Amazon Chime SDK offerings

WebRTC.ventures is proud to join the global community of developers who have attained an approval badge from Amazon Web Services (AWS) as an official AWS Partner. We’ve met a vigorous set of criteria, including knowledge, experience, and customer success requirements.  As experts in the AWS Partner Network (APN), we are certified in using AWS cloud services, the most widely used platform in the world. As AWS Partners, we are uniquely positioned to help you accelerate

Call for Speakers! Our CTO, Alberto González, is once again chairing the WebRTC and Real-Time Communications track at the 2023 RTC Conference and Expo at the Illinois Institute of Technology in Chicago. At this annual event (in person October 3-5, 2023!), thought leaders from industry and academia gather to discuss, debate and shape the future of the rapidly changing real-time communications field.  Everyone living at the intersection of voice, video, messaging, mobility, the cloud, and the Web

In a previous post, we showed you how to perform background removal using the Insertable Streams for MediaTrack API and the VideoFrame interface of the WebCodecs API, as an alternative to HTML Canvas elements. Having just scratched the surface of what a complete live video processing pipeline looks like, today we will expand on this functionality. We will add the ability to manipulate video streams in order to add text and overlay images (even a