Missed this special presentation? No worries! We've compiled a host of resources, including the webinar video and slides, links to presentation resources, and a Twilio Migration Plan Timeline. Visit our Migrating From Twilio Video Resource page. On Friday, January 12, 2024 at 12:00 p.m. EST, WebRTC.ventures will host a special presentation to aid businesses relying on Twilio for their video communications. The webinar will guide them in exploring alternative solutions to implement well before Twilio Programmable

In today's dynamic tech landscape, it's important to ensure your application performs seamlessly under various network conditions. This is even more crucial for live video applications, where the quality and reliability of a computer network impacts the communication experience significantly. A technique known as "network throttling" provides insights into the loading time of a webpage on a specific mobile device under particular network conditions. Moreover, it empowers QA professionals, such as my colleagues and I

In this multi-stage project, we performed an assessment to choose the optimal tech stack for this start-up, then built a remote video translation call center / telehealth platform with agent routing powered by the Vonage Communication APIs that also integrated with telephony. Finally, we created a mobile companion app.  Type of Application: Video Conferencing, Call Center Agent Routing, Telehealth, Telephony Client: Universal Language Service Partner: Vonage Features: High-quality, low-latency video and audio conferencing for up

It’s the time of the season where we take stock of the year behind us and set our sites on the one ahead. In the business world, we must separate the frenzied fads from here-to-stay essentials that are worth investing in with smaller 2024 budgets. This is true in industries from fashion to food, and of course, tech. AI was certainly the tech topic of the year in 2023, and that’s not going to change

In the first post in our series on application design factors that facilitate post-production support for WebRTC and other kinds of communication apps, we spoke about Designing for Observability. Today, we will talk about Designing for Resilience.  Refer to the post linked above for more on how communication applications are inherently more complex than regular web applications. And if you don’t have a Managed Service Provider (MSP) for your application, be sure to read another

AWS re:Invent is always one of the biggest tech conferences of the year. The 2023 edition was no exception. It’s the sort of conference where if you don’t plan the sessions you want to attend in advance and reserve seats, you’ll probably miss out. Many sessions are already full 30 minutes before the start. Combine that with conference locations spread across four major Las Vegas resorts! I was there for the week going to sessions

Visit our Migrating From Twilio Video Resource page. The big news this week is that Twilio Programmable Video is being sunsetted. Many companies are considering what their next step will be and how to transition away from Twilio for their video services. In this blog post, we’ll talk about a few things you need to consider when switching CPaaS providers or moving from one open source media server to another for your WebRTC communications application. 

On December 6, 2023, Arin Sime welcomed Ryan Jespersen back to the show to discuss live streaming with WebRTC and what Ryan calls “The NeverEnding Hack”. They explore the past, present, and future of the hacks that enable us to use WebRTC for live streaming. Ryan is the Director of Product Strategy at Dolby Laboratories where he works on live streaming at scale using WebRTC. He is a Technology executive with 20 years of experience

Visit our Migrating From Twilio Video Resource page. The WebRTC space has gone through many changes over the last few years. It transformed from a niche technical skill set to the technical platform that kept the remote world communicating during the early part of the pandemic and is now settling in as a critical part of the global hybrid workforce. An announcement today hinted at another era for video application development, an era of consolidation.

WebRTC.ventures attended AWS Re:Invent 2023 in Las Vegas. Their biggest cloud event of the year! Below is a video update from the conference. I expand a few key technical and use case topics relevant to our work here at WebRTC.ventures in the blog post: AWS reInvent Recap: Amazon Connect, Amazon Chime SDK, Amazon Lex, Alexa Smart Properties, and Amazon Q. Video Update from AWS Re:Invent 2023   WebRTC.ventures is a member of the Amazon Partner

Thanksgiving has passed and Christmas is just around the corner (although let's admit it, decorations have been out since October 😛). Before Santa comes to town, here's November's WebRTC.ventures Team Talk as an early present, since you've been so good. Our skilled team of software developers, designers, testers, DevOps experts, and project leads continue building great real-time communication application solutions that span multiple industries and use cases. Each month we ask them to share the

AI has rapidly evolved from a mere amusement to a fundamental tool that empowers online users to take care of complex activities without the need of a live agent. Conversational AI solutions offer the ability to create high-quality chat bots through which customers can schedule appointments, check order status, answer product questions, and much more -- without pressure on the call center. In a previous post, “Building a Reservation Bot with the NLX Conversational AI

The healthcare landscape has been transformed, especially in the last three years. Telehealth is no longer just a temporary solution; rather a fundamental component of modern healthcare delivery. This is true for both everyday general healthcare and a growing array of specialized services such as telepathology, telecardiology, telesurgery, teleradiology, teledermatology, and of course, teletherapy and telepsychiatry. Security and Privacy Considerations Compliance with privacy and security standards is crucial in telehealth, irrespective of the speciality. In

Hiring is a multifaceted challenge for both employers and job seekers. Navigating the intricacies of candidate evaluation adds an unwieldy layer of complexity to the hiring process. To make the hiring process more efficient–and more pleasant–for all parties, we built an AI-powered “recruitment bot” using Amazon Lex and Open AI (ChatGPT 3.5). Today, we will review the benefits of implementing recruitment bots in the hiring process, and build and demo one powered by Amazon Lex.

WebRTC.ventures was founded as a custom design and development firm specializing in building live video applications. In the past, most of the time we turned the final code over to our clients to manage in production. In reality, however, we would often stick around to help support their teams in maintenance and management of the application in production. To recognize that necessity, we have been formalizing our Managed Services offerings in 2023. Many of our

Hamza Nasir is a Senior WebRTC Developer on the WebRTC.ventures team currently working with Vonage on their Video API platform. He created a demo of an AI assistant named Sushi for use in video conferences, illustrating how you can create the pipeline between Vonage Video Live Captions and OpenAI. What can "Sushi", Hamza's AI Assistant, do? Take notes Answer queries Create action items Create summaries Have full length natural conversations Read the full post on the Vonage Developer blog: “Enhance

In a previous post, Why You Need Agent Routing in your WebRTC Application, we defined superior agent routing as pairing users quickly and efficiently with the right customer support agent, one that is able to provide the assistance they need to solve their problem. It’s a game changer for improved user experience. We also mentioned how pairing agent routing with WebRTC allows you to handle this interaction from within your web or native application. No

With NLX.ai, you can create surprisingly complex conversational intelligence bots. The Conversations By NLX SaaS platform uses Generative AI and Large Language Models to turn customer interactions into personalized self-service experiences that can be tracked and analyzed. You can create these bots with no code and easily connect them to multiple channels in your application. In this post, we are going to show you how to create a reservation bot using NLX. We will set

On November 9, 2023, Robert Strobl, CEO and Founder of Digital Samba, joined host Arin Sime on WebRTC Live to explore implementing gold standard privacy and security for video applications. From the EU’s General Data Protection Regulation (GDPR), to HIPAA in the US and PIPEDA in Canada, to state laws like the California Privacy Rights Act (CPRA), it is clear that digital data privacy is a growing concern among lawmakers. Gartner expects that 75% of the global

At some point in time, most of us have needed some level of support from a customer service agent.*1 It’s a vital feature of almost all businesses, no matter the industry.  What does this often mean? On a traditional call to a customer service phone number, a confusing array of “Press this number for x” choices (and none of them right) and endless waiting times. All just to find out after a lengthy explanation of