In this multi-stage project, we performed an assessment to choose the optimal tech stack for this start-up, then built a remote video translation call center / telehealth platform with agent routing powered by the Vonage Communication APIs that also integrated with telephony. Finally, we created a mobile companion app. 

Type of Application: Video Conferencing, Call Center Agent Routing, Telehealth, Telephony

Client: Universal Language Service

Partner: Vonage


  • High-quality, low-latency video and audio conferencing for up to 8 participants
  • Language-based translator routing/queue system
  • Supporting 200 languages, including sign language.
  • Multi-tenancy
  • Integration of telephony/audio calling
  • In-chat forms/questionnaires
  • Multiple dashboards tailored to user type
  • Metrics such as minutes used per provider, latency and clarity of voice/video calls, and accuracy of translations
  • Mobile companion app

Read the complete Story of Success!

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