With NLX.ai, you can create surprisingly complex conversational intelligence bots. The Conversations By NLX SaaS platform uses Generative AI and Large Language Models to turn customer interactions into personalized self-service experiences that can be tracked and analyzed. You can create these bots with no code and easily connect them to multiple channels in your application. In this post, we are going to show you how to create a reservation bot using NLX. We will set

On November 9, 2023, Robert Strobl, CEO and Founder of Digital Samba, joined host Arin Sime on WebRTC Live to explore implementing gold standard privacy and security for video applications. From the EU’s General Data Protection Regulation (GDPR), to HIPAA in the US and PIPEDA in Canada, to state laws like the California Privacy Rights Act (CPRA), it is clear that digital data privacy is a growing concern among lawmakers. Gartner expects that 75% of the global

At some point in time, most of us have needed some level of support from a customer service agent.*1 It’s a vital feature of almost all businesses, no matter the industry.  What does this often mean? On a traditional call to a customer service phone number, a confusing array of “Press this number for x” choices (and none of them right) and endless waiting times. All just to find out after a lengthy explanation of

At TADSummit in Paris on October 19, 2023, I had the pleasure of moderating a panel discussion on the role of AI in Video and Voice communication applications. In this blog post, I’ll summarize our discussion and conclude with a few of the key insights I drew from the panel discussion.  Our TADSummit Panel (photo credit: Frédéric Luart, CTO at Apizee) If you want to see a more general overview of the conference and the

Introducing Team Talk! Our dynamic team of developers, designers, testers, DevOps experts, and project leads is continually engaged in exciting projects. Each month, we will ask them to share some of the work they feel has been most impactful. We’ve included a short list here – at least the ones that we’re allowed to discuss! "Enhanced the stability of a large eLearning platform to ensure a seamless experience for users and proctoring capabilities for teachers."

On October 19 and 20, our CEO and Founder Arin Sime attended TADSummit 2023 in Paris. Congratulations to Alan Quayle and his team on another great TADSummit event! Below is a video update from the conference, where Arin spoke on Maintaining and Supporting WebRTC Applications (Read: MSP Series) and also moderated a panel on AI in Video Applications (Read: The Role of AI in Video and Voice Applications). The panel was broadcast as our October episode

Progressive Web Applications (PWA) are a type of web application that is built to behave as a native application. They run in the browser, therefore no installation is required and they are available across multiple platforms. This combination makes PWAs both a convenient way for developers to publish their applications and for users to consume them. They are especially popular for mobile applications. At first sight, a WebRTC PWA sounds like a good idea, right?

On October 19, Arin Sime curated and moderated a panel on AI in Video Applications at TADSummit 2023 in France. It was broadcast live for this month’s WebRTC Live episode.  AI has the potential to dramatically impact the communications tech industry and the way we interact with our customers and users. From audio transcriptions to AI assistants during a call, the possibilities seem limitless right now. The panel brought together a wide range of industry perspectives

The annual Real Time Communications Conference at Illinois Tech was finally held in person in Chicago earlier this month. As chair of the WebRTC & Real-Time Application Track, our CTO Alberto Gonzalez curated an impressive lineup of WebRTC thought leaders. In this post, we’re including video from each of the talks. View all the recordings from the conference on the Illinois Tech playlist here. 2023 WebRTC & Real-Time Application Track Talks Keynote: From Codecs to

Many CPaaS providers, like the Vonage Video API, have JavaScript libraries that allow application developers to build WebRTC video applications. These integrate with CPaaS infrastructure and leverage the WebRTC APIs in the browser. For typical applications, this behavior works well. Some applications may require more advanced functionality, such as integrating video from devices that are not easily or impossible to acquire in a browser environment. This means that such libraries may be unable to be

Last week, my colleague Hector Zelaya authored a post called, Live eSign Saves a Trip to the Bank. He spoke about how the power trio of secure WebRTC video conferencing, co-browsing, and PDF editing could make visiting a financial institution or similar office to sign documents or provide visual proof of identity in front of an attorney, bank officer, lawyer, or notary a thing of the past.  Today, I’ll provide the technical details on exactly

From ordering food to shopping for goods and even meeting the love of our lives, the ability to conduct activities online has revolutionized lives. WebRTC is an important actor in this equation as it provides the building blocks for developing the real-time communication applications for web and mobile applications. Even in today’s digital world, however, some tasks still require visiting a physical facility. This is particularly true for financial institutions where often you must still

Our team at WebRTC.ventures recently partnered with NLX.ai, an enterprise conversational AI platform that transforms customer interactions into automated, personalized self-service experiences. NLX enables individuals to resolve inquiries at their own pace, with no wait time or frustration. It is all accomplished through easy, multimodal tools powered by conversational bots. Conversational bots, chatbots, or conversational AI are designed to simulate human-like conversations with users. NLX uses natural language processing to understand and respond to user

Large Language Models (LLMs) continue to enhance the capabilities of real-time video applications. Efficiency is at the top of the list, which brings great benefit to inherently time-consuming work that follows a telehealth visit. Our partner, Daily, has just introduced a great new API for clinical note generation. Powered by AI and HIPAA-compliant, of course.  The AI-powered Clinical Notes API The new Daily API provides these abilities: Generate a transcript from a recording of any

TADSummit is a great combination of a strategy, technology, and best practices event “with no BS”!  After celebrating ten years of thought leadership in programmable communications in 2022, TADSummit returns this October 19 and 20 in Paris, France at Capgemini’s 5G Labs. There is an online option, too, that is no cost to attend. Our team at WebRTC.ventures have been supporters of TADSummit and TADHack events for a long time, and this year is no

In a previous post, Why Your WebRTC App Needs a Managed Service Provider, I discussed the meaning of an MSP and why your WebRTC app needs one. In our many years of building video applications, we’ve developed a good deal of expertise in managing infrastructure.  More and more, we’re being asked by our development, integration, and testing clients alike to add support plans for ongoing monitoring and service for their applications. We’re also happy to

In the fast-paced world of software development, ensuring your applications can withstand real-world traffic is crucial. In this blog post, we'll embark on a journey through the field of automated load testing. We'll explore why load testing matters, how we chose the right tool, and share valuable insights gained along the way. First of all, what is load testing? Load testing software is like stress-testing a bridge before it opens to traffic. It helps us

On September 20, 2023, host Arin Sime welcomed Daniel Phillips, Lead UI Designer for WebRTC.ventures since its inception in 2015, to discuss the must-have design elements for successful video applications. An appealing and easily navigable design is a crucial component of any web or mobile application. For WebRTC applications, we’ve learned there is an extra layer of complexity when creating exceptional user experiences. This begins with intuitive controls and easy to understand feedback about connectivity and other aspects

What is the future of AI in Voice applications, and how will it intersect with other communication application development? This is what I sought to learn at the Voice & AI conference for Natural Language and Generative AI in Washington DC September 5-7, 2023. I recorded a video update from the conference, which you can watch below. It includes some views from the conference and glimpses of product demos that I saw from vendors covering

The 2023 IEEE RTC Conference and Expo at Illinois Tech in Chicago is just around the corner on October 3 and 4. Once again, I have the honor of chairing the WebRTC and Real-Time Applications track. We’ve got a great set of speakers and topics, listed below.   Use code FFSPKR for $100 off of the full conference pass, which includes access to all keynotes, track presentations, meals, receptions, networking events, and the exhibit hall! Come