Is your chatbot designed to be transactional or conversational? Multichannel or single channel? Social or functional? These are important questions to answer as you consider any sort of customer contact strategy involving text or video chat. Last week, my business partner David Alfaro attended the TADSummit in
I’ve written recently about the potential of combining WebRTC and bots together into one application. In June, David Alfaro and I made a presentation at WebRTC Argentina which showed some simple examples of how you might combine a bot and live human support for telemedicine applications. You
Is WebRTC the best way to deliver telehealth consultations? What are the pros and cons? I tried to address those questions to mobile health professionals in a recent edition of the mHealth Journal. In my viewpoint column entitled “WebRTC: delivering telehealth in the browser”, I give an
As a WebRTC developer, I understand the impact that WebRTC is having on telemedicine. Bringing secure video chat into the browser is opening up a lot of possibilities in telehealth that were previously difficult or impossible. We’ve had a number of interesting calls lately with potential clients
