Large Language Models (LLMs) are a hot Generative AI topic and everyone wants them in their WebRTC application! Use cases range from real-time in-call assistance to contact center agents, passing through post-call analysis, and even powering voice bots that are capable of answering calls without any human
As language learning models, such as Symbl.ai’s Nebula LLM, continue to evolve, there is greater potential to revolutionize real-time interactions. On the February 21, 2024 episode of WebRTC Live, Arin welcomed Dan Nordale of Symbl.ai. Symbl uses advanced LLM technology to help businesses analyze large-scale multi-party conversations
In my last post, Building an AI Travel Agent with Symbl.ai’s Nebula LLM and Amazon Connect, I spoke about how the integration of Generative AI tools are transforming the landscape of call centers, virtual meetings, and many other businesses. I guided you through building an AI Travel
Generative AI is a powerful tool for call centers. It can be integrated as a standalone AI Sales Agent or as a co-pilot providing Agent Assist to a human sales rep, among other uses. Generative AI is particularly well-suited for industries like travel because it can pull
