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July 23, 2025
Hector ZelayaComments Off on How to Build a Serverless Voice AI Assistant for Telephony in AWS using Twilio ConversationRelay

How to Build a Serverless Voice AI Assistant for Telephony in AWS using Twilio ConversationRelay

Voice assistants powered by real-time AI are increasingly being used to automate phone-based customer interactions. Whether for contact centers, internal help desks, or voice-driven workflows, a reliable architecture needs to support low-latency audio streaming, accurate speech-to-text (STT), intelligent response generation, and real-time speech synthesis. In this post,

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July 17, 2025
Alberto GonzalezComments Off on WebRTC SIP Integration: Advanced Techniques for Real-Time Web and Telephony Communication

WebRTC SIP Integration: Advanced Techniques for Real-Time Web and Telephony Communication

Bringing WebRTC and SIP together is a powerful way to connect modern web applications with traditional phone systems. Whether you’re enabling voice and video in the browser, or linking your app to a PBX and SIP trunk, WebRTC SIP integration allows users to communicate across platforms without

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July 3, 2025
Lucas SchnöllerComments Off on Building a Smart IVR Agent System with LiveKit Voice AI: Say Goodbye to “Press 1 for Sales”

Building a Smart IVR Agent System with LiveKit Voice AI: Say Goodbye to “Press 1 for Sales”

The era of clunky, keypad-driven legacy IVR customer service systems that have long frustrated users is finally over. The future of Interactive Voice Response is truly conversational, and it’s ready for prime time. That’s why Deepgram’s State of Voice AI 2025 report says 84% of business leaders

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October 16, 2024
Hector ZelayaComments Off on Architecting WebRTC and SIP Integrations with MCU and SFU

Architecting WebRTC and SIP Integrations with MCU and SFU

Session Initiation Protocol (SIP) and WebRTC are both essential technologies in the field of real-time communications, particularly for voice and video over IP. While they serve complementary roles, they operate differently and have distinct functionalities. In this post, we explore how to architect the integration of WebRTC

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