Critical environments like emergency response, industrial IoT, and public safety are systems of systems: communications, data, and operational technology are tightly coupled, and failures propagate fast. VoIP is core operational infrastructure. It’s a dependency that other critical operations assume will work under stress, during incidents, and across
If your voice AI system can touch real systems or trigger actions with business consequences, your approach to AI agent tool calling security matters. When voice AI agents can modify customer data, trigger escalations, update ticketing systems, or execute workflows—especially for customer service in regulated industries like
Until recently, enabling real-time voice calls between your business applications and WhatsApp’s 3+ billion users required complex telecom infrastructure. The WhatsApp Business Calling API, introduced by Meta in July 2025, changes that by letting businesses integrate voice calls directly into WhatsApp conversations using VoIP (Voice over Internet
Last year, I attended the RTC.ON conference organized by Software Mansion for the first time. I shared my take on the conference in this WebRTC.ventures blog post: A WebRTC Developer’s Take on RTC.ON 2024. I also spoke at the 2024 conference, a recording of that talk is
