In an era where artificial intelligence is transforming every aspect of customer service, Interactive Voice Response (IVR) systems remain a critical touchpoint for millions of daily interactions across call centers and customer service departments. As explored in my previous article on “Building a Smart IVR Agent System
Since Zoom adopted WebRTC, we’ve been closely monitoring their developer platform evolution. Zoom’s WebRTC-powered Video SDK is a powerful addition to the CPaaS landscape, offering rapid integration, robust performance, and a wide array of features for custom video solutions. At their 2025 Developer Summit, Zoom unveiled significant
Salesforce users seeking advanced CRM automation solutions now have access to Conectara’s intelligent integration platform. This powerful Salesforce integration combines AI-driven communication tools with Amazon Connect’s cloud contact center capabilities, delivering automated customer outreach and seamless data management for businesses of all sizes. Why Salesforce Integration with
Our WebRTC.ventures Developer Advocate, Hector Zelaya, was recently accepted as an AWS Community Builder! This program offers technical resources, education, and networking opportunities to AWS enthusiasts and emerging thought leaders who are passionate about sharing knowledge and connecting with the technical community. In this spirit of knowledge
