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Contact Centers.

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December 14, 2023
ArinSimeComments Off on AWS reInvent Recap: Amazon Connect, Amazon Chime SDK, Amazon Lex, Alexa Smart Properties, and Amazon Q

AWS reInvent Recap: Amazon Connect, Amazon Chime SDK, Amazon Lex, Alexa Smart Properties, and Amazon Q

AWS re:Invent is always one of the biggest tech conferences of the year. The 2023 edition was no exception. It’s the sort of conference where if you don’t plan the sessions you want to attend in advance and reserve seats, you’ll probably miss out. Many sessions are

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May 15, 2023
Alfred GonzalezComments Off on Adding a Voice Bot to Your WebRTC Application

Adding a Voice Bot to Your WebRTC Application

A voice bot, also known as a voice assistant, is a type of bot that uses natural language processing (NLP) and text-to-speech (TTS) technology to interact with users via voice commands. Voice bots are designed to respond to spoken requests and provide information or perform tasks in

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October 24, 2022
ArinSimeComments Off on Going Multimodal – The Intersection of Voice and Video (Part 2)

Going Multimodal – The Intersection of Voice and Video (Part 2)

At Voice22, there was a lot of agreement that the interface of the future is Voice. And, that Voice may be some form of Synthetic Voice and Conversational AI. In this second post of a two-part series, Arin talks about four ways that he sees Voice and Video interfaces working together with Conversational AIs in a multi-modal future.

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October 17, 2022
ArinSimeComments Off on Going Multimodal – The Intersection of Voice and Video (Part 1)

Going Multimodal – The Intersection of Voice and Video (Part 1)

At Voice22, there was a lot of agreement that the interface of the future is Voice. And, that Voice may be some form of Synthetic Voice and Conversational AI. In the first of a two-part post, Arin starts with background and definitions and then summarizes some learnings and companies he met at the conference.

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