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Contact Centers.

HomecategoryContact CentersPage 8
May 15, 2023
Alfred GonzalezComments Off on Adding a Voice Bot to Your WebRTC Application

Adding a Voice Bot to Your WebRTC Application

A voice bot, also known as a voice assistant, is a type of bot that uses natural language processing (NLP) and text-to-speech (TTS) technology to interact with users via voice commands. Voice bots are designed to respond to spoken requests and provide information or perform tasks in

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October 24, 2022
ArinSimeComments Off on Going Multimodal – The Intersection of Voice and Video (Part 2)

Going Multimodal – The Intersection of Voice and Video (Part 2)

At Voice22, there was a lot of agreement that the interface of the future is Voice. And, that Voice may be some form of Synthetic Voice and Conversational AI. In this second post of a two-part series, Arin talks about four ways that he sees Voice and Video interfaces working together with Conversational AIs in a multi-modal future.

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October 17, 2022
ArinSimeComments Off on Going Multimodal – The Intersection of Voice and Video (Part 1)

Going Multimodal – The Intersection of Voice and Video (Part 1)

At Voice22, there was a lot of agreement that the interface of the future is Voice. And, that Voice may be some form of Synthetic Voice and Conversational AI. In the first of a two-part post, Arin starts with background and definitions and then summarizes some learnings and companies he met at the conference.

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