Another WebRTC.ventures story of success! Mathnasium is a franchise of after-school supplemental math programs with over 1,000 locations worldwide. When the pandemic hit, they implemented an out-of-the-box solution that was adequate as a placeholder.To stay competitive post-pandemic, Mathnasium recognized that their in-person education model must always include a remote option. They needed a custom virtual solution tailored to their unique instructional approach. Client: Mathnasium Type of Application: Online Tutoring How We Helped: We built a

Earlier this month, I had the pleasure of attending the ClueCon developer conference in Chicago once again. ClueCon remains the go-to conference for professionals looking to influence the current RTC technologies. 2024 was no exception! It was an incredible experience, made even more special as we celebrated 20 years of ClueCon's VoIP and telecom innovation. As usual, the technical talks focused mostly on VoIP. However, a major theme was the rising role of AI in

Understanding the balance between bitrate and frame rate is crucial for optimizing video quality, performance, and network usage in WebRTC applications. Both of these factors significantly impact how media is transmitted and received over the network, influencing the user experience. Let’s define these terms, their relationship, and how we can manage these elements to ensure that your video streams deliver the best possible quality without overwhelming network resources or causing performance issues. What is Bitrate?

Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute functions are all powerful components that can be combined to create dynamic conversational bots that enhance customer experience (CX).  In this blog post, we'll explore how to set

Having a robust, scalable, and reliable contact center solution is essential in today's business landscape because it ensures businesses can meet increasing customer expectations, handle fluctuating call volumes, and provide consistent, high-quality support. A flexible and constantly innovative solution allows for quick adaptation to market changes, efficient resource management, and improved customer satisfaction, which are critical for maintaining a competitive edge. Amazon Connect, in the hands of the right implementation experts, stands out as the

WHIP, WHEP, and Media Over QUIC are protocols that can significantly impact the efficiency, reliability, and quality of real-time communication and live streaming services. These protocols are not just buzzwords; they represent significant advancements in how we handle, deliver, and experience live media content.  WHIP (WebRTC-HTTP Ingestion Protocol) and WHEP (WebRTC-HTTP Egress Protocol) are primarily focused on standardizing the ingestion and egress of WebRTC streams using HTTP. Traditionally, the process of bringing WebRTC streams into

When the end of life for Twilio Programmable Video was announced last December, customers were initially given a surprisingly short timeline to migrate to a new solution. Twelve months to assess, prototype, build, load test, pilot, and transition to a new video communication platform is quite tight.  Customers protested and Twilio extended the deadline by an additional two years, with the new EOL date set for December 5, 2026. Three years is still a long

Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones we can talk about! WebRTC Post-Call Transcriptions: Integrated post-call transcriptions into a WebRTC application using Azure Speech SDK, enhancing the call review process. WebRTC App Troubleshooting: Troubleshot connectivity

Another WebRTC.ventures story of success! After performing a technical architecture assessment of their MVP, we built the production-ready native iOS social audio application, now available for download in the App Store.“Gamer Guardians is the premier voice chat app tailored for gamers and their guardians. Connect securely in real-time, strategize, and bond over shared victories while playing your favorite games. With intuitive features and seamless functionality, Gamer Guardians offers a safe and engaging platform for gamers of

Contact centers are constantly seeking ways to enhance customer experience and operational efficiency. Large Language Models (LLMs) have emerged as powerful tools capable of transforming how businesses interact with their customers. From streamlining support processes to personalizing interactions, LLMs offer a wealth of possibilities for contact centers looking to stay ahead of the curve. But do they need to develop custom AI solutions to take advantage of the benefits of LLMs? In this post, we cover

Testing real-time communication applications goes beyond ensuring basic functionality and UI responsiveness; it also involves evaluating performance under varying network conditions. Due to their portable nature, mobile applications are especially likely to be used across diverse network environments. Therefore, it is essential to ensure they perform optimally in all scenarios, guaranteeing a seamless user experience regardless of location or network stability. Network throttling is a technique that allows developers to simulate different network speeds and

Real-time communication has become an essential part of the way we interact with each other over the internet. From video calls and live streaming to interactive gaming and instant messaging, we are constantly relying on reliable and instantaneous exchanges of information. Enter WebRTC: a transformative technology standard that enables real-time communication directly through web browsers without needing additional software. In this post, we'll delve into the essence of WebRTC, exploring its standards, technological framework, and

On the July 10, 2024 episode of WebRTC Live, Arin welcomed back Chad Hart. Chad is a well-known WebRTC industry analyst, editor of webrtcHacks.com, Director of Engineering at RingCentral, and past co-organizer of the KrankyGeek events. Bonus Content Info on the upcoming ClueCon and RTC.on conferences. Our regular monthly industry chat with Tsahi Levent-Levi. Key Insights and Episode Highlights below. Watch Episode 92! https://youtube.com/live/fN_56_bibZI Key Insights ⚡ GitHub is a valuable source for WebRTC trends.

As specialists in scalable, secure, smart, and seamless communication solutions and as members of the Amazon Partner Network, the team at WebRTC.ventures is proud to announce the arrival of Conectara, where modern contact centers solutions, powered by Amazon Connect, are born.  Conectar is the Spanish verb for 'to connect,' which lies at the heart of what Conectara does. There is unparalleled potential in leveraging the power of Amazon Connect contact center and customer service software,

CommCon 2024, CommCon’s first US event, was held at Cloudflare's San Francisco office this June. I was happy to be able to attend and finally see CommCon in person for the first time! The rapport between the friendly community of internet media and telephony developers and the excellent talks exceeded my expectations and left me excited for future events.  Here’s a roundup of the presentations. MOQing the World at Low Latencies The conference started with

Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones we can talk about! High Availability and Fault Tolerance for Satellite Communication We have designed the architecture for a highly available and fault-tolerant application tailored for satellite communication.

Last month I attended a remarkable WebRTC conference, JanusCon, which WebRTC.ventures also sponsored. I was fortunate as well to present a talk on integrating WebRTC with Large Action Models (LAMs). While "Large Action Models" is not yet an industry-wide term, it is generating interest from AI startups like Rabbit and browserbase, and is worthy of consideration from a WebRTC perspective.  LAMs (Large Action Models) are a subset of Large Multimodal Models (LMMs) that can perform

Maintaining and updating WebRTC applications is complex, involving frequent updates to libraries and infrastructure components to keep them secure and efficient. Canary releases provide a strategic way to handle these updates with minimal risk. By deploying changes to a small group of users initially, developers can monitor the new version's performance and address any issues before a full rollout.  In this post, we describe how canary releases are particularly beneficial for updating WebRTC applications, why

If there’s a single theme on the WebRTC.ventures blog, it’s that WebRTC is about much more than just video. While most applications we develop include a video component, the audio and data channels of WebRTC can be used independently of the video channels. In this post, I explore a few of the WebRTC audio use cases that have come up across our content over the last six months. These conversations with industry experts in WebRTC,

On the June 18, 2024 episode of WebRTC Live, Arin welcomed Pion founder Sean DuBois to talk about about broadcasting with WebRTC and OBS. Sean is very active in the WebRTC community. He is the creator of Pion (a WebRTC implementation 100% in Go), a developer at Twitch, Field CTO for LiveKit, and author of WebRTC for the Curious. Bonus Content Updates from CommCon Our regular monthly industry chat with Tsahi Levent-Levi. Key Insights and Episode Highlights below. Watch Episode 92! https://www.youtube.com/embed/9vtuxGR4Lro