On the May 15, 2024 episode of WebRTC Live, Arin welcomed industry guests Jim Rand and James Meier of Synervoz to focus on unique audio use cases for WebRTC. Synervoz is an innovation and software development studio focused on audio, entertainment and online collaboration. They have worked on sound technology with many well known companies such as Bose, Meta, Amazon, and Unity. They discussed their Switchboard SDK for audio processing and explored audio processing use cases

Transcription, a crucial component of modern contact centers activities, is largely facilitated by Automatic Speech Recognition (ASR) systems. These tools, however, can fall short in accuracy and reliability. Consequently, assessing transcript quality becomes imperative and has traditionally involved costly manual processes. Enter Large Language Models (LLMs), presenting a promising and efficient solution to evaluate and improve the quality of automated transcriptions.  In this post, we explore how LLMs can be used not only to evaluate

As Managed Services Manager, I've seen firsthand how critical effective communication is in support of a client’s application infrastructure and end-user systems. That's why I'm excited to share our experience with using Slack as a support channel. Slack has revolutionized the way we handle urgent support requests, providing a real-time communication platform that is integral to the rapid response and resolution of critical issues.  In this post, I'll dive into the guidelines and best practices

Are you looking for efficient ways to transcribe the call recordings of your Amazon Connect instance or custom contact center solution in AWS? In this video, our WebRTC Developer Advocate Hector Zelaya explores an approach that you can implement right away and doesn't require any big changes in your infrastructure: leveraging Amazon S3, Amazon Transcribe, and AWS Lambda to build a serverless transcription mechanism. https://www.youtube.com/watch?v=Lx3ttnbHLrg Our team at WebRTC.ventures are experts integrating AI features into

In today's fast-paced world, effective communication is the cornerstone of success. Whether you're integrating video into a user application or enhancing your own team’s communication efforts, ensuring you have a reliable and scalable platform is paramount. That's where WebRTC.ventures comes in, offering a cutting-edge solution designed to jumpstart your communication journey: the Video Call Starter Kit, powered by the Amazon Chime SDK. Streamlined for Modern Communication Imagine a virtual meeting platform tailored to your specific

Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones we can talk about! Architected a solution to provide SIP video capabilities to the Twilio Flex digital engagement center Attended the JanusCon 2024 conference in Italy and presented

The bustling streets of Naples and plentiful sunshine set the scene for an exciting start to the JanusCon 2024 conference, held at Centro Congressi Federico II. Amidst the chaotic morning traffic, I eagerly made my way to the venue, ready to delve into the world of RTC technology using Janus. Napoli, Photo by Francesco Baerhard Day 1: Morning Highlights The first day kicked off with a captivating overview of WebRTC fundamentals by Simon Pietro, setting the

In a prior post, I spoke about the importance of client-side monitoring your real-time application and introduced you to some of the more important elements, like events and browser metrics such as packet loss and bitrate. If your application is built with a CPaaS, most providers offer dashboards where customers monitor the performance of their WebRTC applications. Daily, a WebRTC.ventures CPaaS partner, stands out for its simple, yet powerful, approach for providing real-time communication features

Client-side monitoring is a crucial task in the development of any real-time communication application. In this post, we emphasize the importance of monitoring for WebRTC applications, highlighting its role in identifying and troubleshooting user-side issues.  What is Monitoring? Sometimes overlooked in the development of web applications, monitoring is a vital task alongside testing, especially in WebRTC applications. It aids in identifying and troubleshooting user-side issues that can disrupt meetings and cause poor media quality. When

The seamless browser to browser real-time audio and video communication that WebRTC enables is supported by a complex infrastructure. Things like signaling, NAT traversal and codec optimization can be difficult to maintain by the average development team unfamiliar with the intricacies of the WebRTC stack. CPaaS providers such as the Amazon Chime SDK, Daily and Vonage encapsulate such complexity and offer easy to use Application Programming Interfaces (APIs) that you can integrate into your application

On the April 10, 2024 episode of WebRTC Live, Arin welcomed industry guest, Dan Jenkins for a discussion on a wide range of real-time and broadcast technologies and where WebRTC stands amidst these advancements. Dan shared the latest updates on the WHIP/WHEP protocols, discussed unbundling with WebTransport and WebCodecs, and delved into other cutting-edge technologies including Media over QUIC and SRT. Dan Jenkins is the founder and CEO of Nimble Ape and Everycast Labs and the organizer of CommCon, the only

In a previous post, Evaluating and Improving Voicebot Flows with Call Stats, we introduced this vital health check for the continuous improvement of voicebot performance. Call statistics gauge bot effectiveness and identify bottlenecks and potential flow disruptions in AI agent workflows. Adding call stats to voicebot flows involves identifying where the business logic is defined and adding the corresponding logic there. For simple scenarios, recording the data can be done taking advantage of tools that

Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones we can talk about! Building a WebRTC SDK for Windows applications using C#. Built a PoC using the Janus Gateway Server and the aiortc Python WebRTC library  Added

At Enterprise Connect 2024, I saw the latest updates around AI in enterprise communications. It was an interesting contrast to my 2023 visit to the same conference. While the hype was more or less the same, there has definitely been progress in turning that hype into reality. This was especially true around Deterministic AI and Generative AI in the contact center.  https://youtu.be/dDcQyRP5570 As you might guess from the name, the annual Enterprise Connect conference is

As the Program Manager of our dedicated Managed Services Provider (MSP) team at WebRTC.ventures, I cannot help but feel a profound sense of pride. Leading this talented and committed group has not only been a professional privilege, but a personal journey of growth and learning. Through the unwavering commitment and collaborative spirit of our team, we've navigated the complex landscape of providing superior managed services for real-time applications, uncovering valuable insights that are essential for

In A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock, we saw the benefits of leveraging a serverless model for implementing AI-based post-call analysis in contact center solutions. We highlighted how building such a pipeline to evaluate service and sales calls avoids the compilations inherent in provisioning the underlying infrastructure of an AI model and avoids paying for unused resources. Instead, your technical team can focus on the application itself,

AI and LLMs are everywhere these days. In contact center applications, they are the key to implementing next generation post-call analysis, making manual work by supervisors and third party surveys a thing of the past. AI-based post-call analysis provides an automated approach to capture recordings of customer service or sales calls, transcribe them, and then leverage an LLM to analyze the activities to evaluate agent effectiveness, identify areas for improvement, and gain a range of

As I prepare to attend Enterprise Connect 2024 in Orlando next week, I’ve been thinking about what has changed around the state of large-scale business communications and enterprise-ready AI since last year’s event. I’m also very curious to hear what the speakers and vendors see on the horizon.  My only full day there will be Wednesday March 27, so there’s going to be a lot to pack in! If you’ll be at Enterprise Connect, too,

The Amazon Chime SDK emerges as a compelling alternative to Twilio Programmable Video, offering a comprehensive suite of features and a secure, scalable infrastructure that supports customized WebRTC video, audio, and chat solutions that cater to the dynamic demands of many industries. In telehealth and edtech where video communication is vital infrastructure, the Amazon Chime SDK provides a reliable and feature-rich alternative to the Twilio Video SDK.  While prompted by the discontinuation of support for the

The Janus WebRTC Media Server turns ten this year. Its author, Meetecho, is celebrating with JanusCon, a live event April 29 and 30 in Napoli, Italy on all things Janus and RTC! WebRTC.ventures is not just proud to be a sponsor; our Chief Technology Officer, Alberto González Trastoy, will also be speaking at the event. Unveiling the Tech Salsa of LAMs with Janus in Real-Time Applications In the realm of real-time applications, Large Language Models (LLMs)