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The WebRTC.ventures Blog.

HomeThe WebRTC.ventures BlogPage 4
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September 16, 2024 Alberto Gonzalez
Comments Off on RTC Conference 2024: WebRTC and Real-Time Applications Track Speakers

RTC Conference 2024: WebRTC and Real-Time Applications Track Speakers

The 2024 IEEE RTC Conference and Expo at Illinois Tech in Chicago is just around the corner on October 8-10, 2024. As chair of the WebRTC and Real-Time Applications track, I'm happy to present a great list of speakers and topics.   Use code FFSPKR for $200 off of the full conference pass, which includes access to all keynotes, track presentations, meals, receptions, networking events, and the exhibit hall. Come early for the second annual HackRTC,
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September 16, 2024 Rafael Amberths
Comments Off on Continuous Improvement Through Collaboration: How WebRTC.ventures Delivers Excellence in Managed Services

Continuous Improvement Through Collaboration: How WebRTC.ventures Delivers Excellence in Managed Services

At WebRTC.ventures, our success in delivering top-tier managed services to clients is built on continuous improvement. By consistently communicating and collaborating across all of our teams—from application development to DevOps and QA—we’ve refined each part of the process, making it more efficient and effective. Let's explore how this commitment to continuous improvement across all of our service areas helps us deliver excellence in our managed services program. Development: Balancing innovation and stability  In our work
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September 13, 2024 Jen Oppenheimer
Comments Off on Watch WebRTC Live #94: Live from RTC.ON

Watch WebRTC Live #94: Live from RTC.ON

On the September 12, 2024 episode of WebRTC Live, Host Arin Sime broadcast live from the RTC.on conference in Poland, featuring short discussions with several of the speakers.  Bonus Content Our regular monthly industry chat with Tsahi Levent-Levi. Watch Episode 94! https://youtube.com/live/kyAD-v7N4GA Episode Highlights What are some of the challenges with building closed captioning in WebRTC? Creating closed captioning for WebRTC apps comes with its own set of challenges. Alfred Gonzalez, WebRTC developer at WebRTC Ventures, shares
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September 11, 2024 Jen Oppenheimer
Comments Off on Story of Success: Sparkwise Twilio Video to Amazon Chime SDK Migration

Story of Success: Sparkwise Twilio Video to Amazon Chime SDK Migration

Another WebRTC.ventures Success Story! The Sparkwise platform, originally built in 2021 using Twilio Programmable Video, delivers immersive live group training, upskilling, and leadership development through small, action-oriented online groups, powered by AI. We first helped Sparkwise validate the choice of the Amazon Chime SDK as a replacement for Twilio Video through a thorough assessment of their current platform and future plans for their business. Sparkwise came back to us again to help jumpstart the migration
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September 6, 2024 Hector Zelaya
Comments Off on The Latency Puzzle: Cracking the Code for Real-Time Applications

The Latency Puzzle: Cracking the Code for Real-Time Applications

Latency is a crucial factor in real-time communication applications like video conferencing, online gaming, and live streaming. Even small delays can disrupt the flow of communication or interaction, leading to frustration and a poor user experience. As more interactive and immersive technologies continue to evolve, managing latency becomes even more important to maintain the seamlessness and responsiveness users expect. Keeping latency low is key to ensuring these experiences feel natural and engaging. In this post,
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August 30, 2024 Hector Zelaya
Comments Off on Streamlining WebRTC Development: Building a Video Chat App with a CPaaS

Streamlining WebRTC Development: Building a Video Chat App with a CPaaS

Building WebRTC applications is a complex process that requires intricate knowledge and integration of various components. One approach to streamline this work is through a Communication Platform as a Service (CPaaS), which offers a suite of tools and Application Programming Interfaces (APIs) that simplifies overall development.  In this blog post, we explore the role of CPaaS in WebRTC application development, offering insights into selecting the right CPaaS provider, understanding the architecture, setting up the development
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August 29, 2024 Jen Oppenheimer
Comments Off on Story of Success: Mathnasium at Home

Story of Success: Mathnasium at Home

Another WebRTC.ventures story of success! Mathnasium is a franchise of after-school supplemental math programs with over 1,000 locations worldwide. When the pandemic hit, they implemented an out-of-the-box solution that was adequate as a placeholder.To stay competitive post-pandemic, Mathnasium recognized that their in-person education model must always include a remote option. They needed a custom virtual solution tailored to their unique instructional approach. Client: Mathnasium Type of Application: Online Tutoring How We Helped: We built a
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August 28, 2024 Alberto Gonzalez
Comments Off on WebRTC.ventures Visits ClueCon 2024

WebRTC.ventures Visits ClueCon 2024

Earlier this month, I had the pleasure of attending the ClueCon developer conference in Chicago once again. ClueCon remains the go-to conference for professionals looking to influence the current RTC technologies. 2024 was no exception! It was an incredible experience, made even more special as we celebrated 20 years of ClueCon's VoIP and telecom innovation. As usual, the technical talks focused mostly on VoIP. However, a major theme was the rising role of AI in
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August 22, 2024 Hector Zelaya
Comments Off on WebRTC Video Optimization: The Crucial Balance Between Bitrate and Frame Rate

WebRTC Video Optimization: The Crucial Balance Between Bitrate and Frame Rate

Understanding the balance between bitrate and frame rate is crucial for optimizing video quality, performance, and network usage in WebRTC applications. Both of these factors significantly impact how media is transmitted and received over the network, influencing the user experience. Let’s define these terms, their relationship, and how we can manage these elements to ensure that your video streams deliver the best possible quality without overwhelming network resources or causing performance issues. What is Bitrate?
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August 16, 2024 Hector Zelaya
Comments Off on Enhancing CX in Amazon Connect with Conversational Bots Using Amazon Lex, Amazon Bedrock, and AWS Lambda

Enhancing CX in Amazon Connect with Conversational Bots Using Amazon Lex, Amazon Bedrock, and AWS Lambda

Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute functions are all powerful components that can be combined to create dynamic conversational bots that enhance customer experience (CX).  In this blog post, we'll explore how to set
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August 8, 2024 Jen Oppenheimer
Comments Off on Amazon Connect: The Backbone of Modern Contact Centers

Amazon Connect: The Backbone of Modern Contact Centers

Having a robust, scalable, and reliable contact center solution is essential in today's business landscape because it ensures businesses can meet increasing customer expectations, handle fluctuating call volumes, and provide consistent, high-quality support. A flexible and constantly innovative solution allows for quick adaptation to market changes, efficient resource management, and improved customer satisfaction, which are critical for maintaining a competitive edge. Amazon Connect, in the hands of the right implementation experts, stands out as the
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August 7, 2024 Jen Oppenheimer
Comments Off on Understanding WHIP, WHEP, and Media Over QUIC: Why They Matter in 2024

Understanding WHIP, WHEP, and Media Over QUIC: Why They Matter in 2024

WHIP, WHEP, and Media Over QUIC are protocols that can significantly impact the efficiency, reliability, and quality of real-time communication and live streaming services. These protocols are not just buzzwords; they represent significant advancements in how we handle, deliver, and experience live media content.  WHIP (WebRTC-HTTP Ingestion Protocol) and WHEP (WebRTC-HTTP Egress Protocol) are primarily focused on standardizing the ingestion and egress of WebRTC streams using HTTP. Traditionally, the process of bringing WebRTC streams into
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August 5, 2024 Jen Oppenheimer
Comments Off on Extra Time, But None To Waste for Your Twilio Video Migration

Extra Time, But None To Waste for Your Twilio Video Migration

When the end of life for Twilio Programmable Video was announced last December, customers were initially given a surprisingly short timeline to migrate to a new solution. Twelve months to assess, prototype, build, load test, pilot, and transition to a new video communication platform is quite tight.  Customers protested and Twilio extended the deadline by an additional two years, with the new EOL date set for December 5, 2026. Three years is still a long
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August 1, 2024 Jen Oppenheimer
Comments Off on WebRTC.ventures Team Talk: July 2024

WebRTC.ventures Team Talk: July 2024

Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones we can talk about! WebRTC Post-Call Transcriptions: Integrated post-call transcriptions into a WebRTC application using Azure Speech SDK, enhancing the call review process. WebRTC App Troubleshooting: Troubleshot connectivity
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July 26, 2024 Jen Oppenheimer
Comments Off on Story of Success: Voice Chat Mobile App for Gamers and their Guardians

Story of Success: Voice Chat Mobile App for Gamers and their Guardians

Another WebRTC.ventures story of success! After performing a technical architecture assessment of their MVP, we built the production-ready native iOS social audio application, now available for download in the App Store.“Gamer Guardians is the premier voice chat app tailored for gamers and their guardians. Connect securely in real-time, strategize, and bond over shared victories while playing your favorite games. With intuitive features and seamless functionality, Gamer Guardians offers a safe and engaging platform for gamers of
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July 22, 2024 Hector Zelaya
Comments Off on Should Contact Centers Develop Custom AI Solutions for LLM Features?

Should Contact Centers Develop Custom AI Solutions for LLM Features?

Contact centers are constantly seeking ways to enhance customer experience and operational efficiency. Large Language Models (LLMs) have emerged as powerful tools capable of transforming how businesses interact with their customers. From streamlining support processes to personalizing interactions, LLMs offer a wealth of possibilities for contact centers looking to stay ahead of the curve. But do they need to develop custom AI solutions to take advantage of the benefits of LLMs? In this post, we cover
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July 17, 2024 Andrée Gutiérrez
Comments Off on Simulating Mobile Network Conditions with a Raspberry Pi

Simulating Mobile Network Conditions with a Raspberry Pi

Testing real-time communication applications goes beyond ensuring basic functionality and UI responsiveness; it also involves evaluating performance under varying network conditions. Due to their portable nature, mobile applications are especially likely to be used across diverse network environments. Therefore, it is essential to ensure they perform optimally in all scenarios, guaranteeing a seamless user experience regardless of location or network stability. Network throttling is a technique that allows developers to simulate different network speeds and
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July 11, 2024 Hector Zelaya
Comments Off on WebRTC: A Standard, a Technology, and a Developer Ecosystem

WebRTC: A Standard, a Technology, and a Developer Ecosystem

Real-time communication has become an essential part of the way we interact with each other over the internet. From video calls and live streaming to interactive gaming and instant messaging, we are constantly relying on reliable and instantaneous exchanges of information. Enter WebRTC: a transformative technology standard that enables real-time communication directly through web browsers without needing additional software. In this post, we'll delve into the essence of WebRTC, exploring its standards, technological framework, and
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July 10, 2024 Jen Oppenheimer
Comments Off on Watch WebRTC Live #93: Tools for WebRTC Hacks

Watch WebRTC Live #93: Tools for WebRTC Hacks

On the July 10, 2024 episode of WebRTC Live, Arin welcomed back Chad Hart. Chad is a well-known WebRTC industry analyst, editor of webrtcHacks.com, Director of Engineering at RingCentral, and past co-organizer of the KrankyGeek events. Bonus Content Info on the upcoming ClueCon and RTC.on conferences. Our regular monthly industry chat with Tsahi Levent-Levi. Key Insights and Episode Highlights below. Watch Episode 92! https://youtube.com/live/fN_56_bibZI Key Insights âš¡ GitHub is a valuable source for WebRTC trends.
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July 3, 2024 Jen Oppenheimer
Comments Off on Introducing Conectara: Modernizing Contact Center Operations with Amazon Connect

Introducing Conectara: Modernizing Contact Center Operations with Amazon Connect

As specialists in scalable, secure, smart, and seamless communication solutions and as members of the Amazon Partner Network, the team at WebRTC.ventures is proud to announce the arrival of Conectara, where modern contact centers solutions, powered by Amazon Connect, are born.  Conectar is the Spanish verb for 'to connect,' which lies at the heart of what Conectara does. There is unparalleled potential in leveraging the power of Amazon Connect contact center and customer service software,
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