Categories

  • AI
  • AWS / Amazon Chime SDK
  • Broadcasting
  • Contact Centers
  • CPaaS
  • Daily
  • DevOps
  • EdTech
  • Events
  • General
  • Jobs
  • LiveKit
  • Managed Services
  • Mobile
  • Open Source
  • Real Time Weekly
  • SignalWire
  • Story of success
  • Symbl.ai
  • Technical
  • Telehealth
  • Testing
  • The WebRTC.ventures Blog
  • Thoughts
  • UI/UX
  • Video Conferencing
  • Virtual Collaboration
  • Voice/Audio
  • Vonage
  • WebRTC Architecture
  • WebRTC Live
WebRTC.ventures
WebRTC.ventures
  • WebRTC Services
    • Assess
    • Build
    • Integrate
    • Test
    • Manage
    • Migrating From Twilio Video
    • Video Call Starter Kit
    • Combine the Power of WebRTC and AI
    • Conectara, powered by Amazon Connect
  • Our Partners
    • Amazon Chime SDK
    • Daily
    • SignalWire
    • Vonage
    • Other Tech
  • Stories of Success
  • WebRTC Resources
    • WebRTC Live
    • WebRTC.ventures Blog
    • WebRTC Tips
    • WebRTC.ventures Training Program
    • Migrating From Twilio Video
    • Video Call Starter Kit
  • About Us
    • Blog
    • Our Team
    • Jobs
  • Contact Us
WebRTC.ventures
  • WebRTC Services
    • Assess
    • Build
    • Integrate
    • Test
    • Manage
    • Migrating From Twilio Video
    • Video Call Starter Kit
    • Combine the Power of WebRTC and AI
    • Conectara, powered by Amazon Connect
  • Our Partners
    • Amazon Chime SDK
    • Daily
    • SignalWire
    • Vonage
    • Other Tech
  • Stories of Success
  • WebRTC Resources
    • WebRTC Live
    • WebRTC.ventures Blog
    • WebRTC Tips
    • WebRTC.ventures Training Program
    • Migrating From Twilio Video
    • Video Call Starter Kit
  • About Us
    • Blog
    • Our Team
    • Jobs
  • Contact Us

Monthly: March 2024.

Home2024March
Deterministic AI and Generative AI in the Contact Center
March 28, 2024
ArinSimeComments Off on Deterministic AI and Generative AI in the Contact Center (Enterprise Connect Recap)

Deterministic AI and Generative AI in the Contact Center (Enterprise Connect Recap)

At Enterprise Connect 2024, I saw the latest updates around AI in enterprise communications. It was an interesting contrast to my 2023 visit to the same conference. While the hype was more or less the same, there has definitely been progress in turning that hype into reality.

Read More +
Best Practices in Managed Service Provider Operations
March 27, 2024
Rafael AmberthsComments Off on Best Practices in Managed Service Provider (MSP) Operations

Best Practices in Managed Service Provider (MSP) Operations

As the Program Manager of our dedicated Managed Services Provider (MSP) team at WebRTC.ventures, I cannot help but feel a profound sense of pride. Leading this talented and committed group has not only been a professional privilege, but a personal journey of growth and learning. Through the

Read More +
March 26, 2024
Hector ZelayaComments Off on Building a Serverless Post-Call Analysis Pipeline for Your Contact Center

Building a Serverless Post-Call Analysis Pipeline for Your Contact Center

In A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock, we saw the benefits of leveraging a serverless model for implementing AI-based post-call analysis in contact center solutions. We highlighted how building such a pipeline to evaluate service and sales calls avoids

Read More +
A Serverless Approach to Post-Call Analysis Using Amazon Transcribe, Amazon Bedrock, and AWS Lambda
March 20, 2024
Hector ZelayaComments Off on A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock

A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock

AI and LLMs are everywhere these days. In contact center applications, they are the key to implementing next generation post-call analysis, making manual work by supervisors and third party surveys a thing of the past. AI-based post-call analysis provides an automated approach to capture recordings of customer

Read More +
1 2 3 Next +

Recent Blog Posts

  • WebRTC Video Debugging: How to Reproduce and Fix Issues Using video_replay
  • Using FaceAPI for Real-Time Emotion Detection in Live Video Streams
  • When Humans and AI Share the Interface: A Case Study in Multimodal, Adaptive UX
  • Watch WebRTC Live #101: A Case Study in WebRTC Congestion Control with Chord.fm
Make your app smarter. Request a free AI evaluation.
Video Call Starter Kit Powered by the Amazon Chime SDK
Conectara, modernizing contact center operations, powered by Amazon Connect.
  • Assess
  • Build
  • Integrate
  • Test
  • Deploy & Manage
We’re one of the few agencies in the world dedicated to WebRTC development. This dedication and experience is why so many people trust us to help bring live video application dreams to life.

Let's get started!

Contact us today
info@webrtc.ventures

Join our mailing list!

© 2023 WebRTC.ventures, an AgilityFeat company / Privacy Policy