A voice bot, also known as a voice assistant, is a type of bot that uses natural language processing (NLP) and text-to-speech (TTS) technology to interact with users via voice commands. Voice bots are designed to respond to spoken requests and provide information or perform tasks in
At WebRTC.ventures, we believe that a technically-sound WebRTC application is insufficient if it doesn’t provide a positive user experience. We prioritize great experiences above all else, recognizing that even the most advanced application is a failure if it doesn’t meet the user’s needs. We have a talented
Enabling real-time call intelligence like sentiment analysis, question insight, and automated summaries for contact agents and similar use cases can accelerate customer interactions and reduce “after-call” work duties by up to 15 seconds. On Wednesday, May 17 at 12:00 p.m. ET, our CEO and Founder, Arin Sime,
Sentiment analysis tools use natural language processing and machine learning techniques to identify, extract, and quantify subjective information from textual data. The ability to reveal feelings and emotions hidden behind a text or interaction has proven extremely useful in brand analysis, PR strategy, market research, business and
