Is your chatbot designed to be transactional or conversational? Multichannel or single channel? Social or functional? These are important questions to answer as you consider any sort of customer contact strategy involving text or video chat. Last week, my business partner David Alfaro attended the TADSummit in
I’ve written recently about the potential of combining WebRTC and bots together into one application. In June, David Alfaro and I made a presentation at WebRTC Argentina which showed some simple examples of how you might combine a bot and live human support for telemedicine applications. You
The world of online education and tutoring has been remarkably enhanced and changed in a number of ways by video chat and WebRTC capabilities. The addition of these capabilities has brought a positive level of interaction and engagement that was missing from online education and tutoring, as
WebRTC brings equitable access to healthcare with Wellbeing Consult Wellbeing Consult is an Australian startup that hired our team at WebRTC.ventures because of our team’s deep expertise in WebRTC and TokBox. They came to us with the concept for their Minimum Viable Product to connect patients with
