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March 24, 2017
ArinSimeComments Off on WebRTC Apps – Only the Strongly Differentiated Survive

WebRTC Apps – Only the Strongly Differentiated Survive

Recent weeks have brought a slew of WebRTC conferencing tool announcements, especially targeted to the enterprise. Amazon announced Chime – their free conference tool which touts “exceptional audio and video quality.” Google has started to roll out an enterprise version of Hangouts called Google Meet. And while

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November 21, 2016
ArinSimeComments Off on David Alfaro presents an innovative Multichannel Chatbot and WebRTC app at TADSummit

David Alfaro presents an innovative Multichannel Chatbot and WebRTC app at TADSummit

Is your chatbot designed to be transactional or conversational? Multichannel or single channel? Social or functional? These are important questions to answer as you consider any sort of customer contact strategy involving text or video chat. Last week, my business partner David Alfaro attended the TADSummit in

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July 20, 2016
ArinSimeComments Off on Connecting Twilio Video with a Bot

Connecting Twilio Video with a Bot

I’ve written recently about the potential of combining WebRTC and bots together into one application. In June, David Alfaro and I made a presentation at WebRTC Argentina which showed some simple examples of how you might combine a bot and live human support for telemedicine applications. You

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content video photo story blog - webrtc
September 10, 2015
Ryan LingenfelserComments Off on What Does WebRTC Mean for Advertising and Customer Service?

What Does WebRTC Mean for Advertising and Customer Service?

What Does WebRTC Mean for Advertising and Customer Service? WebRTC has been around for a while, but it has only gotten big enough to really hit the radar recently. This means that it will likely follow the same general pattern that other developments have as it matures

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