Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute
Emiliano Pelliccioni, one of our engineers, helped Chad Hart, analyst and consultant at cwh.consulting, write an article for cogint.ai where they analyzed a real life example on how to use Dialogflow to create a multi-business voicebot. They even included architecture and code samples! Check out the article here. This
WebRTC Rising at Enterprise Connect 2017 The last time I attended the Enterprise Connect conference was in 2014. Three years ago, we had already been following WebRTC in our team, but we weren’t doing very much client work yet in WebRTC. WebRTC was bleeding edge at that
Recent weeks have brought a slew of WebRTC conferencing tool announcements, especially targeted to the enterprise. Amazon announced Chime – their free conference tool which touts “exceptional audio and video quality.” Google has started to roll out an enterprise version of Hangouts called Google Meet. And while
