Is your chatbot designed to be transactional or conversational? Multichannel or single channel? Social or functional? These are important questions to answer as you consider any sort of customer contact strategy involving text or video chat. Last week, my business partner David Alfaro attended the TADSummit in
As part of the 2016 TADHack Global, a few members of the WebRTC ventures team submitted a hack from New York City – and we’re pleased to say they won a prize! David Alfaro, Néstor Bermúdez, and Germán Goldenstein from our team built a multichannel bot to
I’ve written recently about the potential of combining WebRTC and bots together into one application. In June, David Alfaro and I made a presentation at WebRTC Argentina which showed some simple examples of how you might combine a bot and live human support for telemedicine applications. You
Bots, Natural Language Understanding (NLU), and Artificial Intelligence are all the rage right now. As one speaker at Twilio’s Signal conference sarcastically said this week, “it seems like every startup in San Francisco has to have a f’in bot strategy now!” WebRTC is all about connecting real
