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August 21, 2019
Danielle DaoudComments Off on Building a Multi-Business Voicebot IVR

Building a Multi-Business Voicebot IVR

Emiliano Pelliccioni, one of our engineers, helped Chad Hart, analyst and consultant at cwh.consulting, write an article for cogint.ai where they analyzed a real life example on how to use Dialogflow to create a multi-business voicebot. They even included architecture and code samples! Check out the article here. This

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March 29, 2017
ArinSimeComments Off on WebRTC Rising in the Enterprise

WebRTC Rising in the Enterprise

WebRTC Rising at Enterprise Connect 2017 The last time I attended the Enterprise Connect conference was in 2014. Three years ago, we had already been following WebRTC in our team, but we weren’t doing very much client work yet in WebRTC. WebRTC was bleeding edge at that

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March 24, 2017
ArinSimeComments Off on WebRTC Apps – Only the Strongly Differentiated Survive

WebRTC Apps – Only the Strongly Differentiated Survive

Recent weeks have brought a slew of WebRTC conferencing tool announcements, especially targeted to the enterprise. Amazon announced Chime – their free conference tool which touts “exceptional audio and video quality.” Google has started to roll out an enterprise version of Hangouts called Google Meet. And while

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November 21, 2016
ArinSimeComments Off on David Alfaro presents an innovative Multichannel Chatbot and WebRTC app at TADSummit

David Alfaro presents an innovative Multichannel Chatbot and WebRTC app at TADSummit

Is your chatbot designed to be transactional or conversational? Multichannel or single channel? Social or functional? These are important questions to answer as you consider any sort of customer contact strategy involving text or video chat. Last week, my business partner David Alfaro attended the TADSummit in

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