Over the last few years, Voice AI agents have moved quickly from experimentation into production. Early adoption centered on customer support, basic IVR modernization, sales automation, meeting summaries, and general-purpose voice assistants. These early use cases were low-stakes enough to tolerate imperfection. That is changing. Real-time Voice
Earlier this month, our CTO Alberto Gonzalez and I descended upon Las Vegas for AWS re:Invent 2025. As an AWS Partner working daily with AWS services to build real-time voice, video, and AI systems, re:Invent is more than a conference for us. It’s a chance to validate
