Enabling real-time call intelligence like sentiment analysis, question insight, and automated summaries for contact agents and similar use cases can accelerate customer interactions and reduce “after-call” work duties by up to 15 seconds. On Wednesday, May 17 at 12:00 p.m. ET, our CEO and Founder, Arin Sime,
For our 77th episode of WebRTC Live, Arin was joined by Vonage Developer Advocate Diana Pham to explore using the low-code Vonage AI Studio for customer engagement applications, the pros and cons of low code/no code, conversational AI models, and more.
Vonage’s new OpenTok macOS SDK allows you to build native OpenTok real-time video applications for Apple computers. In collaboration with the Vonage native client team, our WebRTC developer Jeronimo Valli has written a set of macOS demo apps.
The combination of WebRTC and Artificial Intelligence (AI) is enhancing customer service activities in contact centers across a wide range of industries. Hello, everyone. This is Fahad from WebRTC.ventures and I am back again to share my exciting WebRTC adventures! This time, I took my Vonage ship
