Systematically transcribing, summarizing, and analyzing contact center calls reveals critical data. This information can be used to improve efficiency, enhance the customer journey, uncover business trends, ensure compliance, and much more. With AI and ML, there’s no reason for contact centers to operate ‘in the dark.’ To
Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute
Having a robust, scalable, and reliable contact center solution is essential in today’s business landscape because it ensures businesses can meet increasing customer expectations, handle fluctuating call volumes, and provide consistent, high-quality support. A flexible and constantly innovative solution allows for quick adaptation to market changes, efficient
Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones
