Real-time communication has become indispensable for both processes and products. Video meetings support internal communications for remote teams and facilitate sales and customer service activities. They are also increasingly integrated as a standard feature in software products and platforms sold by businesses. When developing video call capabilities,
Are you looking for efficient ways to transcribe the call recordings of your Amazon Connect instance or custom contact center solution in AWS? In this video, our WebRTC Developer Advocate Hector Zelaya explores an approach that you can implement right away and doesn’t require any big changes
In today’s fast-paced world, effective communication is the cornerstone of success. Whether you’re integrating video into a user application or enhancing your own team’s communication efforts, ensuring you have a reliable and scalable platform is paramount. That’s where WebRTC.ventures comes in, offering a cutting-edge solution designed to
AI and LLMs are everywhere these days. In contact center applications, they are the key to implementing next generation post-call analysis, making manual work by supervisors and third party surveys a thing of the past. AI-based post-call analysis provides an automated approach to capture recordings of customer
