Transcribing Amazon Connect Calls Using Amazon Transcribe (WebRTC Tips by

Are you looking for efficient ways to transcribe the call recordings of your Amazon Connect instance or custom contact center solution in AWS?

In this video, our WebRTC Developer Advocate Hector Zelaya explores an approach that you can implement right away and doesn’t require any big changes in your infrastructure: leveraging Amazon S3, Amazon Transcribe, and AWS Lambda to build a serverless transcription mechanism.

Our team at are experts integrating AI features into any kind of real time communication application. Learn more at

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