Our WebRTC.ventures Developer Advocate, Hector Zelaya, was recently accepted as an AWS Community Builder! This program offers technical resources, education, and networking opportunities to AWS enthusiasts and emerging thought leaders who are passionate about sharing knowledge and connecting with the technical community. In this spirit of knowledge
AWS re:Invent 2024 brought together nearly 70,000 attendees in Las Vegas, reaffirming AWS’s status as the leading cloud provider. This year’s conference was overflowing with groundbreaking announcements and innovations that are set to shape the future of cloud technology. As WebRTC.ventures are members of the APN network
Contact centers are proactively seeking ways to enhance their customer outreach efforts while balancing personalization and efficiency. Through click-to-call (a.k.a. dialer) solutions powered by Large Language Models (LLMs), they can build outbound campaigns where a voicebot with high conversational capabilities initiates contact with customers, filtering and qualifying
Systematically transcribing, summarizing, and analyzing contact center calls reveals critical data. This information can be used to improve efficiency, enhance the customer journey, uncover business trends, ensure compliance, and much more. With AI and ML, there’s no reason for contact centers to operate ‘in the dark.’ To
