Systematically transcribing, summarizing, and analyzing contact center calls reveals critical data. This information can be used to improve efficiency, enhance the customer journey, uncover business trends, ensure compliance, and much more. With AI and ML, there’s no reason for contact centers to operate ‘in the dark.’ To
Another WebRTC.ventures Success Story! The Sparkwise platform, originally built in 2021 using Twilio Programmable Video, delivers immersive live group training, upskilling, and leadership development through small, action-oriented online groups, powered by AI. We first helped Sparkwise validate the choice of the Amazon Chime SDK as a replacement
Building WebRTC applications is a complex process that requires intricate knowledge and integration of various components. One approach to streamline this work is through a Communication Platform as a Service (CPaaS), which offers a suite of tools and Application Programming Interfaces (APIs) that simplifies overall development. In
Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute
