Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute
Having a robust, scalable, and reliable contact center solution is essential in today’s business landscape because it ensures businesses can meet increasing customer expectations, handle fluctuating call volumes, and provide consistent, high-quality support. A flexible and constantly innovative solution allows for quick adaptation to market changes, efficient
WHIP, WHEP, and Media Over QUIC are protocols that can significantly impact the efficiency, reliability, and quality of real-time communication and live streaming services. These protocols are not just buzzwords; they represent significant advancements in how we handle, deliver, and experience live media content. WHIP (WebRTC-HTTP Ingestion
When the end of life for Twilio Programmable Video was announced last December, customers were initially given a surprisingly short timeline to migrate to a new solution. Twelve months to assess, prototype, build, load test, pilot, and transition to a new video communication platform is quite tight.
