The era of clunky, keypad-driven legacy IVR customer service systems that have long frustrated users is finally over. The future of Interactive Voice Response is truly conversational, and it’s ready for prime time. That’s why Deepgram’s State of Voice AI 2025 report says 84% of business leaders
Prompt engineering involves organizing text so that a Generative AI Large Language Model (LLM) can interpret input and generate an expected or desired output. Imagine a friend is making you a sandwich and you want them to prepare it just the way you like it. You say,
A voice bot, also known as a voice assistant, is a type of bot that uses natural language processing (NLP) and text-to-speech (TTS) technology to interact with users via voice commands. Voice bots are designed to respond to spoken requests and provide information or perform tasks in
Emiliano Pelliccioni, one of our engineers, helped Chad Hart, analyst and consultant at cwh.consulting, write an article for cogint.ai where they analyzed a real life example on how to use Dialogflow to create a multi-business voicebot. They even included architecture and code samples! Check out the article here. This
