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voice ai.

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October 6, 2025
Jen OppenheimerComments Off on Why WebRTC Is the Best Transport for Real-Time Voice AI Architectures

Why WebRTC Is the Best Transport for Real-Time Voice AI Architectures

Voice AI applications need real-time and reliable audio communication for natural conversations with AI customer service bots, virtual assistants, IVR platforms, and other voice-enabled systems. Choosing the appropriate transport protocol is crucial for teams, as using the wrong one can lead to choppy audio, noticeable delays, and

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August 12, 2025
Lucas SchnöllerComments Off on The AI Evolution of Phone Authentication: From Insecure PIN Pain to Voice Biometric Gain

The AI Evolution of Phone Authentication: From Insecure PIN Pain to Voice Biometric Gain

In an era where artificial intelligence is transforming every aspect of customer service, Interactive Voice Response (IVR) systems remain a critical touchpoint for millions of daily interactions across call centers and customer service departments. As explored in my previous article on “Building a Smart IVR Agent System

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July 23, 2025
Alberto GonzalezComments Off on Observability and Monitoring for LiveKit AI Agents Using Prometheus and Grafana

Observability and Monitoring for LiveKit AI Agents Using Prometheus and Grafana

In a previous post, Reducing Voice Agent Latency with Parallel SLMs and LLMs, we showed how to reduce response times and create more natural conversational experiences using the LiveKit Agents framework. But optimization is only half the equation. Once your voice agents are deployed and handling real

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July 3, 2025
Lucas SchnöllerComments Off on Building a Smart IVR Agent System with LiveKit Voice AI: Say Goodbye to “Press 1 for Sales”

Building a Smart IVR Agent System with LiveKit Voice AI: Say Goodbye to “Press 1 for Sales”

The era of clunky, keypad-driven legacy IVR customer service systems that have long frustrated users is finally over. The future of Interactive Voice Response is truly conversational, and it’s ready for prime time. That’s why Deepgram’s State of Voice AI 2025 report says 84% of business leaders

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