In an era where artificial intelligence is transforming every aspect of customer service, Interactive Voice Response (IVR) systems remain a critical touchpoint for millions of daily interactions across call centers and customer service departments. As explored in my previous article on “Building a Smart IVR Agent System
For our 75th episode of WebRTC Live, Arin was joined by Paul Sweeney and Ben Waymark of Conversational AI orchestration company, Webio, to discuss trends in conversational chat and the intersection of Conversational AI, Chat GPT and WebRTC video.
Last week, we took a look at natural language processing (NLP) and the various features of Health Navigator’s NLP API. Today, we’ll integrate that same API with our own telehealth starter kit. Domain-level plugin Our starter kit pans out content based on domains. We’ll integrate this API
Natural language processing (NLP) is a revolutionary technology that allows users to communicate and interface with a computer through the most natural and efficient means known to mankind: speech. NLP uses core concepts from computer science and linguistics to break down sentence structure and categorize words into
