In the first post in our series on application design factors that facilitate post-production support for WebRTC and other kinds of communication apps, we spoke about Designing for Observability. Today, we will talk about Designing for Resilience. Refer to the post linked above for more on how
Visit our Migrating From Twilio Video Resource page. The big news this week is that Twilio Programmable Video is being sunsetted. Many companies are considering what their next step will be and how to transition away from Twilio for their video services. In this blog post, we’ll
Hiring is a multifaceted challenge for both employers and job seekers. Navigating the intricacies of candidate evaluation adds an unwieldy layer of complexity to the hiring process. To make the hiring process more efficient–and more pleasant–for all parties, we built an AI-powered “recruitment bot” using Amazon Lex
In a previous post, Why You Need Agent Routing in your WebRTC Application, we defined superior agent routing as pairing users quickly and efficiently with the right customer support agent, one that is able to provide the assistance they need to solve their problem. It’s a game
