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WebRTC Architecture.

HomecategoryWebRTC ArchitecturePage 11
December 6, 2023
Jen OppenheimerComments Off on 5 Technical Things to Consider When Switching CPaaS Providers

5 Technical Things to Consider When Switching CPaaS Providers

Visit our Migrating From Twilio Video Resource page. The big news this week is that Twilio Programmable Video is being sunsetted. Many companies are considering what their next step will be and how to transition away from Twilio for their video services. In this blog post, we’ll

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November 22, 2023
Fahad MahmoodComments Off on Revolutionizing Recruitment: AI-Powered Bots for Streamlined Hiring

Revolutionizing Recruitment: AI-Powered Bots for Streamlined Hiring

Hiring is a multifaceted challenge for both employers and job seekers. Navigating the intricacies of candidate evaluation adds an unwieldy layer of complexity to the hiring process. To make the hiring process more efficient–and more pleasant–for all parties, we built an AI-powered “recruitment bot” using Amazon Lex

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November 16, 2023
Tahir GolgeComments Off on Implementing Agent Routing in Web Applications

Implementing Agent Routing in Web Applications

In a previous post, Why You Need Agent Routing in your WebRTC Application, we defined superior agent routing as pairing users quickly and efficiently with the right customer support agent, one that is able to provide the assistance they need to solve their problem. It’s a game

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November 6, 2023
ArinSimeComments Off on The Role of AI in Video and Voice Applications

The Role of AI in Video and Voice Applications

At TADSummit in Paris on October 19, 2023, I had the pleasure of moderating a panel discussion on the role of AI in Video and Voice communication applications. In this blog post, I’ll summarize our discussion and conclude with a few of the key insights I drew

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