On June 21, 2023, Arin Sime welcomed Saúl Ibarra Corretgé, Principal Software Engineer at 8×8, open source and RTC pundit, and self-appointed Chief Jitsi Evangelist to the show. Saúl joined live from CommCon 2023! 2023 marks two milestones for the comprehensive open source meeting platform we now
How should WebRTC video be used in the public sector? Since government is ultimately a reflection of society, the use cases are similar to many others we have built at WebRTC.ventures for our private sector clients. For example, we have integrated video into the contact center for
Enabling real-time call intelligence like sentiment analysis, question insight, and automated summaries for contact agents and similar use cases can accelerate customer interactions and reduce “after-call” work duties by up to 15 seconds. On Wednesday, May 17 at 12:00 p.m. ET, our CEO and Founder, Arin Sime,
Sentiment analysis tools use natural language processing and machine learning techniques to identify, extract, and quantify subjective information from textual data. The ability to reveal feelings and emotions hidden behind a text or interaction has proven extremely useful in brand analysis, PR strategy, market research, business and
