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Technical.

HomecategoryTechnicalPage 6
March 26, 2024
Hector ZelayaComments Off on Building a Serverless Post-Call Analysis Pipeline for Your Contact Center

Building a Serverless Post-Call Analysis Pipeline for Your Contact Center

In A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock, we saw the benefits of leveraging a serverless model for implementing AI-based post-call analysis in contact center solutions. We highlighted how building such a pipeline to evaluate service and sales calls avoids

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March 14, 2024
Jen OppenheimerComments Off on Alberto Gonzalez to speak at JanusCon on WebRTC, Janus, and LLM/LAMs

Alberto Gonzalez to speak at JanusCon on WebRTC, Janus, and LLM/LAMs

The Janus WebRTC Media Server turns ten this year. Its author, Meetecho, is celebrating with JanusCon, a live event April 29 and 30 in Napoli, Italy on all things Janus and RTC! WebRTC.ventures is not just proud to be a sponsor; our Chief Technology Officer, Alberto González Trastoy,

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How to Build a Translator Bot Using Web Speech API and GPT-3
March 11, 2024
Jen OppenheimerComments Off on How to Build a Translator Bot Using Web Speech API and GPT-3

How to Build a Translator Bot Using Web Speech API and GPT-3

In the previous posts of our Polybot.ai translator bot (“Polly”) series, we looked at AI + WebRTC product development, brand creation and UI, and also how to successfully build prompts for interacting with the Large Language Model (LLM).  In this final post, we will take a look

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February 8, 2024
Jen OppenheimerComments Off on Hector blogs on AWS about adding QR codes and images in an app powered by Amazon Integrated Video Service

Hector blogs on AWS about adding QR codes and images in an app powered by Amazon Integrated Video Service

In a previous post on the WebRTC.ventures blog, our WebRTC Developer Advocate Hector Zelaya wrote about “Integrating Live Streaming Experiences Using Amazon IVS“. Amazon Interactive Video Service (Amazon IVS) provides a managed platform on which to build engaging live streams and interactive video experiences without having to worry

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