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CPaaS.

HomecategoryCPaaS
August 4, 2025
ArinSimeComments Off on Why WebRTC Remains Deceptively Complex in 2025

Why WebRTC Remains Deceptively Complex in 2025

When WebRTC was first introduced by Google over a decade ago, it came with the promise of simplicity. “Just drop in a little JavaScript and you’ve got video chat in the browser with no downloads necessary!” While that vision helped kickstart a wave of innovation in real-time

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July 23, 2025
Hector ZelayaComments Off on How to Build a Serverless Voice AI Assistant for Telephony in AWS using Twilio ConversationRelay

How to Build a Serverless Voice AI Assistant for Telephony in AWS using Twilio ConversationRelay

Voice assistants powered by real-time AI are increasingly being used to automate phone-based customer interactions. Whether for contact centers, internal help desks, or voice-driven workflows, a reliable architecture needs to support low-latency audio streaming, accurate speech-to-text (STT), intelligent response generation, and real-time speech synthesis. In this post,

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Zoom Developer Summit 2025 RTMS, Vision-Based RAG, Secure CX & Next-Gen Dev Tools
June 26, 2025
Alberto GonzalezComments Off on Zoom Developer Summit 2025: RTMS, Vision-Based RAG, Secure CX & Next-Gen Dev Tools

Zoom Developer Summit 2025: RTMS, Vision-Based RAG, Secure CX & Next-Gen Dev Tools

Since Zoom adopted WebRTC, we’ve been closely monitoring their developer platform evolution. Zoom’s WebRTC-powered Video SDK is a powerful addition to the CPaaS landscape, offering rapid integration, robust performance, and a wide array of features for custom video solutions. At their 2025 Developer Summit, Zoom unveiled significant

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May 23, 2025
Jen OppenheimerComments Off on Twilio’s ConversationRelay GA Release Brings Voice AI to the Enterprise Mainstream

Twilio’s ConversationRelay GA Release Brings Voice AI to the Enterprise Mainstream

Twilio has announced that ConversationRelay, its tool for integrating Voice AI into applications, is now generally available. Originally introduced in beta at SIGNAL London in late 2024, ConversationRelay is designed to make it dramatically easier for organizations to integrate natural, human-like voice capabilities into their GenAI stacks—without

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  • Why WebRTC Remains Deceptively Complex in 2025
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