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Contact Centers.

HomecategoryContact CentersPage 7
How to Build a Translator Bot Using Web Speech API and GPT-3
March 11, 2024
Jen OppenheimerComments Off on How to Build a Translator Bot Using Web Speech API and GPT-3

How to Build a Translator Bot Using Web Speech API and GPT-3

In the previous posts of our Polybot.ai translator bot (“Polly”) series, we looked at AI + WebRTC product development, brand creation and UI, and also how to successfully build prompts for interacting with the Large Language Model (LLM).  In this final post, we will take a look

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Building an AI TravelAssist with Symbl.ai Nebula LLM and Amazon Connect
February 19, 2024
Samson NkrumahComments Off on Building AI Agent Assist with Symbl.ai Nebula LLM and Amazon Connect

Building AI Agent Assist with Symbl.ai Nebula LLM and Amazon Connect

In my last post, Building an AI Travel Agent with Symbl.ai’s Nebula LLM and Amazon Connect, I spoke about how the integration of Generative AI tools are transforming the landscape of call centers, virtual meetings, and many other businesses. I guided you through building an AI Travel

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Building an AI Travel Agent with Symbl.ai’s Nebula LLM and Amazon Connect
February 1, 2024
Samson NkrumahComments Off on Building an AI Travel Agent with Symbl.ai’s Nebula LLM and Amazon Connect

Building an AI Travel Agent with Symbl.ai’s Nebula LLM and Amazon Connect

Generative AI is a powerful tool for call centers. It can be integrated as a standalone AI Sales Agent or as a co-pilot providing Agent Assist to a human sales rep, among other uses. Generative AI is particularly well-suited for industries like travel because it can pull

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December 14, 2023
ArinSimeComments Off on AWS reInvent Recap: Amazon Connect, Amazon Chime SDK, Amazon Lex, Alexa Smart Properties, and Amazon Q

AWS reInvent Recap: Amazon Connect, Amazon Chime SDK, Amazon Lex, Alexa Smart Properties, and Amazon Q

AWS re:Invent is always one of the biggest tech conferences of the year. The 2023 edition was no exception. It’s the sort of conference where if you don’t plan the sessions you want to attend in advance and reserve seats, you’ll probably miss out. Many sessions are

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