The era of clunky, keypad-driven legacy IVR customer service systems that have long frustrated users is finally over. The future of Interactive Voice Response is truly conversational, and it’s ready for prime time. That’s why Deepgram’s State of Voice AI 2025 report says 84% of business leaders
Ensuring optimal Voice AI agent performance is a critical challenge for businesses deploying conversational AI. Poor voice bot interactions can lead to customer frustration, increased support costs, and lost revenue opportunities. From refining bot behavior to perfecting speech recognition and ensuring relevant responses, the journey to continuous
WebRTC.ventures is proud to announce that AVA Intellect, the Live AI Agent platform we’ve been helping build over the past year, has been acquired by Wowza, a global leader in video streaming infrastructure and technology solutions. AVA is an AI-native startup specializing in intelligent and embedded agent
One of the biggest challenges in building real-time AI voice agents is the delay between when a user finishes speaking and when the system responds, known as latency. Even small delays in a Voice AI application can disrupt the natural flow of conversation and harm your user
