AI and LLMs are everywhere these days. In contact center applications, they are the key to implementing next generation post-call analysis, making manual work by supervisors and third party surveys a thing of the past. AI-based post-call analysis provides an automated approach to capture recordings of customer
The Amazon Chime SDK emerges as a compelling alternative to Twilio Programmable Video, offering a comprehensive suite of features and a secure, scalable infrastructure that supports customized WebRTC video, audio, and chat solutions that cater to the dynamic demands of many industries. In telehealth and edtech where
I was working from the WebRTC.ventures Testing & QA headquarters in Panama City, Panama during the Super Bowl this year. I went to a sports bar filled with Panamanians watching the Chiefs win a close game over the 49ers. In the US, the Super Bowl has a
In my last post, Building an AI Travel Agent with Symbl.ai’s Nebula LLM and Amazon Connect, I spoke about how the integration of Generative AI tools are transforming the landscape of call centers, virtual meetings, and many other businesses. I guided you through building an AI Travel
