In an era where artificial intelligence is transforming every aspect of customer service, Interactive Voice Response (IVR) systems remain a critical touchpoint for millions of daily interactions across call centers and customer service departments. As explored in my previous article on “Building a Smart IVR Agent System
At ClueCon 2025, a premier conference for telecommunications developers and innovators, WebRTC.ventures served once again as a sponsor and myself as a speaker. Presented by our partners at SignalWire, ClueCon once again delivered a packed schedule of technical deep dives and real-time communications insights, with AI-powered innovation
We’re thrilled to announce that Héctor Zelaya, WebRTC.ventures Developer Advocate and AI enthusiast, has launched an El Salvador chapter of AI Tinkerers, a global initiative designed to empower local professionals in artificial intelligence. And it will have its first meetup on Saturday, August 30, 2025. Through demos,
Voice AI applications are changing how businesses handle customer interactions and how users navigate digital interfaces. These systems process spoken requests, understand natural language, and respond with generated audio in real time. Building a voice AI application requires understanding speech processing, language models, and real-time communication infrastructure.
