In A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock, we saw the benefits of leveraging a serverless model for implementing AI-based post-call analysis in contact center solutions. We highlighted how building such a pipeline to evaluate service and sales calls avoids
AI and LLMs are everywhere these days. In contact center applications, they are the key to implementing next generation post-call analysis, making manual work by supervisors and third party surveys a thing of the past. AI-based post-call analysis provides an automated approach to capture recordings of customer
As I prepare to attend Enterprise Connect 2024 in Orlando next week, I’ve been thinking about what has changed around the state of large-scale business communications and enterprise-ready AI since last year’s event. I’m also very curious to hear what the speakers and vendors see on the
The Janus WebRTC Media Server turns ten this year. Its author, Meetecho, is celebrating with JanusCon, a live event April 29 and 30 in Napoli, Italy on all things Janus and RTC! WebRTC.ventures is not just proud to be a sponsor; our Chief Technology Officer, Alberto González Trastoy,
