Enabling real-time call intelligence like sentiment analysis, question insight, and automated summaries for contact agents and similar use cases can accelerate customer interactions and reduce “after-call” work duties by up to 15 seconds. On Wednesday, May 17 at 12:00 p.m. ET, our CEO and Founder, Arin Sime,
Sentiment analysis tools use natural language processing and machine learning techniques to identify, extract, and quantify subjective information from textual data. The ability to reveal feelings and emotions hidden behind a text or interaction has proven extremely useful in brand analysis, PR strategy, market research, business and
As the speakers at Enterprise Connect 2023 demonstrated, multimodal communication development is rapidly evolving to incorporate intelligent bots, AI, and Large Language Models (LLM) which can provide “AI Agent Assist”.
Hector explores how you can leverage the power of AI and WebRTC to build engaging and powerful software products that provide great value to stakeholders and users. He showcases real-world examples and discusses best practices for implementing AI-powered WebRTC applications.
