Let’s face it, managing support as a Managed Service Provider (MSP) is no walk in the park. You’re juggling client expectations, technical challenges, and a barrage of incoming issues—all while aiming for seamless service delivery. That’s where the Zendesk customer service solution swoops in to save the day.  (Not sure why you need an MSP? Check out our blog post on the topic!) At WebRTC.ventures, we’ve harnessed the full potential of Zendesk to elevate our

WebRTC.ventures is thrilled to announce our official development partnership with SignalWire, a leading provider of omnichannel communications platforms featuring Programmable APIs for voice, video, and messaging. Together, we are committed to driving innovation in custom communication solutions, serving industries from telecommunications and healthcare to education. The partnership combines WebRTC.ventures' development expertise with SignalWire's robust technological foundation, leveraging the strengths of both organizations to deliver exceptional communication solutions that meet the evolving needs of businesses seeking

In 2017, WebRTC.ventures developed VideoMagistrate's groundbreaking cloud solution for remote legal proceedings using the Vonage Video API. Over the past seven years, we have continued to support the platform with our managed services, culminating in a technological refresh in 2024. Original 2017 Vision Accessible web platform for legal proceedings Secure video conferencing Real-time document sharing Electronic signature capabilities 2024 Technology Evolution Building on the original infrastructure and continuing to use the Vonage Video API, the

On a special year-end episode of WebRTC Live on December 11, 2024, guest host WebRTC.ventures COO Mariana Lopez and four WebRTC.ventures technical leaders shared insights from real-world projects, showcasing four key areas that are transforming the WebRTC landscape: AI in Real-Time Communications – AI hit like a thunderbolt in 2024, fundamentally transforming how we deliver personalized, efficient, and dynamic user experiences in real-time communications. (Lucas Schnoller, Lead Engineer)  Video Publishing and Production – WebRTC’s integration with video production workflows

AWS re:Invent 2024 brought together nearly 70,000 attendees in Las Vegas, reaffirming AWS's status as the leading cloud provider. This year's conference was overflowing with groundbreaking announcements and innovations that are set to shape the future of cloud technology.  As WebRTC.ventures are members of the APN network as well as Systems Integration Partners for the Amazon Chime SDK, I was excited to immerse myself in this vibrant atmosphere of learning and collaboration, and to have

Establishing peer connections is one of the most challenging aspects of implementing WebRTC-based applications. This process includes configuring STUN (Session Traversal Utilities for NAT) and TURN (Traversal Using Relays around NAT) servers, often known as ICE servers, which are vital for overcoming network restrictions and ensuring reliable connections. In a previous post, Mastering STUN & TURN Servers: A Guide to Proper Integration for WebRTC Applications, we explored various approaches to effectively implementing these critical servers.

In June, I had the great opportunity to attend the CommCon 2024 event in London. It was held at Cloudflare’s offices in front of the London Eye and next to the Westminster Bridge. I was happy to attend CommCon for the first time, to get to hear all those amazing talks and to meet great professionals in the real-time and open media industry. Here are the insights I gained from each of the talks, for

Contact centers are proactively seeking ways to enhance their customer outreach efforts while balancing personalization and efficiency. Through click-to-call (a.k.a. dialer) solutions powered by Large Language Models (LLMs), they can build outbound campaigns where a voicebot with high conversational capabilities initiates contact with customers, filtering and qualifying interactions before routing them to human agents. From debt collection to market research, AI-powered customer outreach can automate a host of routine initial interactions and determine when it

On the November 13, 2024 episode of WebRTC Live, host Arin Sime welcomed Luca Pradovera, Lead Solutions Architect at SignalWire, for a discussion on call performance analysis in contact centers and other high-volume communication environments. Key insights and episode highlights can be found below the video. Bonus Content Our regular monthly industry chat with Tsahi Levent-Levi. This month's topic: "Twilio Video: Back from the dead?" Watch Episode 96! https://youtube.com/live/ofullCWtSHM Key Insights ⚡ Mean Opinion Score (MOS) is

Behind the seemingly seamless experience of WebRTC is a sophisticated network of servers and protocols that manage real-time, peer-to-peer connections across browsers, native applications, and media servers. Setting up and maintaining these connections requires various steps, each essential for reliable and efficient communication. In this post, we’ll dive into two key components of this infrastructure: STUN (Session Traversal Utilities for NAT) and TURN (Traversal Using Relays around NAT) servers. We’ll explore their functions, how they

As part of a larger project, our team at WebRTC.ventures had the opportunity to develop a native Android SDK to expand SignalWire’s WebRTC capabilities beyond its existing React Native solution. This SDK provides a platform-specific implementation tailored to Android, allowing us to address mobile-specific challenges, such as handling variable network conditions and optimizing real-time performance.  In this post, we’ll share how we approached the project, from selecting Kotlin as the development language to overcoming technical

For developers building real-time voice applications like our team does at WebRTC.ventures, 2024 has been an exciting year. OpenAI's Realtime Audio API and open-source alternatives offer new and distinct approaches to integrating live voice capabilities. As WebRTC and real-time AI converge, the right choice depends on your application’s needs for latency, scalability, and control.  In this post, we'll compare OpenAI's multimodal API with open-source solutions, examining their architectures, integration complexity, customization options, and latency performance

This week, our partner Vonage hosted its Q4 2024 Video API Roadmap and Q&A session, announcing recent and upcoming updates to enhance security, performance, and user experience on their Video API platform and SDKs. These changes benefit businesses aiming to improve their video communication capabilities. In this post, we'll highlight key updates and their impact on companies building with Vonage or improving their existing WebRTC applications. The event covered new features, platform and security enhancements,

When I attended the CommCon London conference earlier this year, one of the speakers, Michał Śledź, invited us to join the RTC.ON conference. It was organized by his company, Software Mansion, and was going to happen in Krakow on September 11-13, 2024.  A few days after returning home, I sent a proposal to be a speaker at the conference. It was accepted!  A couple months later, I arrived in Krakow!  Here is my summary of

Session Initiation Protocol (SIP) and WebRTC are both essential technologies in the field of real-time communications, particularly for voice and video over IP. While they serve complementary roles, they operate differently and have distinct functionalities. In this post, we explore how to architect the integration of WebRTC and SIP using Multipoint Control Unit (MCU) and Selective Forwarding Unit (SFU), enabling businesses to modernize their communication infrastructure without abandoning existing systems. Understanding the Relationship Between SIP

On the October 16, 2024 episode of WebRTC Live, host Arin Sime welcomed Rob Pickering, CEO of Aplisay, to explore the fast-changing landscape of conversational AI and streaming speech.   Bonus Content Our regular monthly industry chat with Tsahi Levent-Levi. Watch Episode 95! https://youtube.com/live/0G_6rwJVTJU Key Insights ⚡ We’re slowly moving to more fluid, natural conversations with AI. Instead of us constantly adapting to AI, these systems are beginning to adapt to our way of speaking. In this episode

OpenAI's new Realtime API represents a significant advancement in AI-powered communication, enabling speech-to-speech conversations with near-instantaneous processing time. The API delivers natural voice interactions through six distinct voice presets, integrating seamlessly with real-time applications. A few months ago, we showed you how to build an AI-powered WebRTC application from scratch called Polybot.ai. Polly, as we like to call her, is a real-time language translation application using Large Language Models (LLMs). It allows business professionals, travelers,

As we continue to navigate the complexities of remote work and virtual interactions, the demand for seamless and engaging video conferencing experiences has never been greater. WebRTC has long been a key player in enabling real-time communication between participants, but recent advancements in Artificial Intelligence (AI) are taking these capabilities to new heights.  In this post, we'll explore the exciting ways AI is transforming WebRTC video conferencing applications—from media processing and transport to productivity-boosting features

The global shift to e-learning and online education during the pandemic fundamentally reshaped digital learning platforms and propelled the development of more sophisticated edtech solutions. Central to this transformation is WebRTC technology. Beyond browser-based video conferencing, WebRTC enables crucial educational features like real-time collaborative whiteboards through data channels, screen sharing for interactive demonstrations, adaptive video quality for varying network conditions, easy device switching for different learning environments, and native recording capabilities for session review. The

At WebRTC.ventures, testing is a crucial part of our development process. Whether it’s manual testing or automated testing, BrowserStack has become our go-to tool. In this post, I’ll share our experience on how BrowserStack makes testing more accessible, faster, and more efficient for our QA teams. What is BrowserStack? For those who may not be familiar with it, BrowserStack is a cloud-based testing platform that allows developers and QA teams to test applications across a