At Enterprise Connect 2024, I saw the latest updates around AI in enterprise communications. It was an interesting contrast to my 2023 visit to the same conference. While the hype was more or less the same, there has definitely been progress in turning that hype into reality.
I recently attended the AWS Summit New York. I had a very busy few days of meetings with clients, partners, and prospects. The Summit itself was also extremely interesting, with the big topic for me being around Generative AI in the Contact Center. In this blog post,
