Can you integrate technology for the benefit of your customers and employees? If so, we're here to help you...
Tag Archive for: customer service
WebRTC Rising at Enterprise Connect 2017 The last time I attended the Enterprise Connect conference was in 2014. Three...
Recent weeks have brought a slew of WebRTC conferencing tool announcements, especially targeted to the enterprise. Amazon announced Chime...
Is your chatbot designed to be transactional or conversational? Multichannel or single channel? Social or functional? These are important...
I’ve written recently about the potential of combining WebRTC and bots together into one application. In June, David Alfaro...
Bots, Natural Language Understanding (NLU), and Artificial Intelligence are all the rage right now. As one speaker at Twilio’s...
Our team is always receiving interesting calls from customers and potential customers, who want to know if their web...
I became interested in WebRTC a few years ago, and immediately saw the disruptive nature of WebRTC in the...
WebRTC is not just video – it’s Data too! WebRTC is not just about video chat, although that is...
What Does WebRTC Mean for Advertising and Customer Service? WebRTC has been around for a while, but it has...
WebRTC Live
View past episodes of our webinar interview series about the latest webRTC use cases and technical updates. Join our mailing list to learn about upcoming episodes!Recent Blog Posts
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Watch WebRTC Live #56 – How To Create Social Group Magic with WebRTC and WonderJune 23, 2021 For our 56th episode of WebRTC Live, Arin Sime was joined by Wonder Co-Founder Leonard Witteler. Leo...
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Types of Software TestsJune 18, 2021 It may not sound comforting to know that there are people who spend 100% of their time finding mista...
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Background Removal with the Vonage Video APIJune 10, 2021 Taking WebRTC Video calling to the next step involves providing more functionality and custom behavi...
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One for All, All for One: WebRTC Mesh ArchitectureJune 7, 2021 There are a number of strategies available for enabling WebRTC multi-party connections. Th...
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Watch WebRTC Live #55 – Around – Building the Future of Collaborative Audio & Video ExperiencesMay 26, 2021 For our 55th episode of WebRTC Live, Arin Sime was joined by Manik Sachdeva from Around. Manik provi...