Can you integrate technology for the benefit of your customers and employees? If so, we're here to help you...
Tag Archive for: customer service
WebRTC Rising at Enterprise Connect 2017 The last time I attended the Enterprise Connect conference was in 2014. Three...
Recent weeks have brought a slew of WebRTC conferencing tool announcements, especially targeted to the enterprise. Amazon announced Chime...
Is your chatbot designed to be transactional or conversational? Multichannel or single channel? Social or functional? These are important...
I’ve written recently about the potential of combining WebRTC and bots together into one application. In June, David Alfaro...
Bots, Natural Language Understanding (NLU), and Artificial Intelligence are all the rage right now. As one speaker at Twilio’s...
Our team is always receiving interesting calls from customers and potential customers, who want to know if their web...
I became interested in WebRTC a few years ago, and immediately saw the disruptive nature of WebRTC in the...
WebRTC is not just video – it’s Data too! WebRTC is not just about video chat, although that is...
What Does WebRTC Mean for Advertising and Customer Service? WebRTC has been around for a while, but it has...
WebRTC Live
View past episodes of our webinar interview series about the latest webRTC use cases and technical updates. Join our mailing list to learn about upcoming episodes!
Recent Blog Posts
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Hamza blogs on Vonage about Attention Detection with the Vonage Video APIDecember 1, 2022 In collaboration with Vonage team member, Talha Ahsan, Hamza has written an Attention Detection web ...
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Networking Basics for WebRTC: Networking in ActionNovember 30, 2022 In Hector’s final post in his series on basic networking concepts used in WebRTC, he creates a vid...
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First Steps Made in Official Partnership with Technological University of PanamaNovember 29, 2022 “The professors were very interested in engaging with us. Both parties are eager to continue worki...
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Watch WebRTC Live #73: The Future of Broadcasting with WebRTCNovember 23, 2022 For our 73rd episode of WebRTC Live, Arin was joined Dan Jenkins of Nimble Ape, CommCon and Broadcas...
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Active Speaker Detection with the Amazon Chime SDKNovember 21, 2022 Capitalizing on the considerable flexibility that the Amazon Chime SDK offers for customizing the UI...